About This Role
This role is the front line of customer interaction for a company operating in the import-export sector, likely handling inquiries related to logistics, orders, or service coordination. It suits a professional who thrives on structured, fast-paced communication and can maintain composure while managing a high volume of calls. The 24/7 nature of the job indicates shift work may be required, making it ideal for someone with flexible availability and a service-oriented mindset.
What the Requirements Say About This Role
The open-ended educational requirement—any Diploma or Degree—signals that the employer prioritizes soft skills and trainability over specialized knowledge. The emphasis on communication and interpersonal skills suggests they are looking for someone who can de-escalate situations, listen actively, and convey information clearly under pressure. This is not a role for someone seeking deep technical expertise, but rather for a candidate who can build rapport quickly and handle repetitive tasks with consistency.
How to Approach This Application
Your application should highlight specific examples where you managed customer inquiries or resolved issues over the phone, even if in non-call center settings like reception or volunteer work. Emphasize your ability to stay calm during busy periods and your comfort with recording data accurately while speaking. Since the company is in import-export, showing awareness of common customer concerns in that sector—like shipment delays or product availability—could set you apart.
Who This Role Suits
This role is best suited for a disciplined communicator who values structure and can work independently during off-peak hours. It is likely moderately competitive due to the low barrier to entry, but candidates with proven phone etiquette and shift flexibility will have an edge.
VACANCY ANNOUNCEMENT – Call Operator
Location: bisrate gebrail Adot building 2nd floor
Employment Type: 24/7(Full-Time)
Job Summary:
We are seeking a professional and customer-focused Call Operator to join our team. The successful candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, recording information accurately, and providing excellent customer service.
Key Responsibilities:
- Answer and manage incoming calls professionally.
- Provide accurate information and respond to customer inquiries.
- Record and update customer information in the system.
- Escalate complex issues to the appropriate department
- Maintain high standards of customer service and communication.
Requirements:
- Diploma or Degree in any field.
- Excellent communication and interpersonal skills.
- Basic computer proficiency (MS Office).
- Strong customer service orientation.
- Previous call center or customer service experience is an advantage.
How To Apply
Interested applicants should submit their CV and cover letter to Email Address [email protected] Telegram Account https://t.me/YANGOELEGNCE before June 20.2026
Only shortlisted candidates will be contacted.
Related jobs
More openings in a similar category on Kedamijobs.
-
Remote Cold Caller – Ethiopia
National Property Help
-
Service Center Operations Lead
National Marketers PLC
-
Remote Sales Closer
National Property Help
Discover More Jobs
View Other JobsApply for this Job
Call Operator
Elegance Import and Export PLC (Yango Elegance )
