About This Role
This is a branch-level customer service role at a microfinance institution, meaning you would be the primary point of contact for clients who are often first-time users of formal financial services. The work combines account support, loan inquiry handling, and daily problem-solving for a client base that includes small business owners and rural borrowers. Unity Microfinance operates across a wide network of towns, so this position suits someone comfortable working in a regional branch rather than a head office environment.
What the Requirements Say About This Role
The 3–5 year experience band signals that the employer wants someone who has already handled real customer disputes and loan-related queries, not a trainee. The academic background in management, accounting, or economics suggests they expect you to understand basic financial products well enough to explain them clearly to clients. The sheer number of listed locations implies they are staffing or expanding many branches at once, so adaptability to a specific town and its local clientele matters as much as technical knowledge.
How to Approach This Application
Because the posting spans dozens of towns, state your preferred location clearly at the top of your application and explain any ties to that area, since local presence likely influences their hiring decision. Highlight concrete experience with loan processing, savings products, or client complaint resolution rather than general customer service language. If you have worked in a microfinance or rural banking context before, make that visible early, as it distinguishes you from candidates with only commercial banking exposure.
Who This Role Suits
Best suited for someone with prior microfinance or branch banking experience who is willing to relocate to a regional town and work directly with small-scale borrowers. Competition will vary sharply by location, with less-demanded towns offering a better chance than Adama or Dire Dawa.
VACANCY ANNOUNCEMENT
Unity Microfinance Institution invites qualified, competent, and interested candidates to apply for the following vacant positions. The Institution is seeking motivated professionals who meet the stated qualifications and experience requirements. Successful candidates will be employed on a full-time basis in accordance with the Institution’s employment policies and procedures.
Position: Customer service officer
Salary: Based on the company’s salary scale and applicable employment policy.
Location:
- Debre Birhan
- Deneba
- Enewari
- Shewarobit
- Tebase
- Lemmi
- Majete
- Dessie
- Kombolcha
- Haik
- M/Selam
- D/B/Wuha
- Woldia
- Bahirdar
- Abay Mado
- Injibara
- Bure
- Dembecha
- Bichena
- Gonder
- Debre Markos
- Sholla
- Wolkite
- Lideta
- Wosen
- Ayat
- H.Garment
- Merkato
- Adama
- Gerji
- Diredawa
- Harar
Minimum Qualification: Bachelor's degree in Management, Accounting, Business Management, Economics, Marketing or
Finance related field of study.
Minimum Relevant Work Experience: Minimum of 2 years of relevant work experience, preferably in microfinance, banking, financial services, or a customer-service-oriented organization, At least 1 year of experience in a supervisory or team-lead position is preferred.
How To Apply
Application Deadline
Applications will be accepted for five (5) consecutive days from the date of this announcement.
Required Application Documents
Interested applicants are required to submit the following documents:
- Application letter
- Updated Curriculum Vitae (CV)
- Copies of educational certificates
- Copies of relevant work experience certificates, where applicable
Note: - The application letter must clearly indicate the location (branch) and the position applied for. Applications that do not state both the location and the position will not be considered.
How to Apply:
Interested and qualified candidates should submit their complete application documents Only through Ethiojobs.
For More Information: 0990878352
Only shortlisted candidates will be contacted for further assessment and/or interview.
We encourage qualified and motivated candidates to apply within the stated deadline.
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