Front Office Receptionist ( Luxury Apartment Residence)
DAT INTERNATIONAL TRADING PLCAbout This Role
This role goes beyond typical front desk duties—it places you as the first point of contact for high-end residential clients in a luxury apartment setting. You’ll be expected to create a polished, welcoming atmosphere while managing inquiries about premium services, which requires both hospitality finesse and administrative precision. It suits a professional who thrives in upscale environments and can represent a sophisticated brand image for a family-owned company with diverse operations.
What the Requirements Say About This Role
The employer is seeking someone with 3-5 years of experience, indicating they want a seasoned receptionist who can handle complex guest interactions without constant supervision. The focus on providing "full information about services" implies you need strong product knowledge and the ability to upsell or explain luxury amenities confidently. This is not an entry-level role—they value maturity, discretion, and the capacity to juggle multiple tasks in a fast-paced, upscale setting.
How to Approach This Application
In your application, emphasize your experience in high-end hospitality or luxury residential settings, not just general reception work. Highlight specific examples of how you’ve managed guest expectations, handled confidential information, or contributed to a premium brand experience. The employer likely prioritizes professionalism, a calm demeanor under pressure, and the ability to adapt to a family-owned company culture that values personal touch and reliability.
Who This Role Suits
This role is best suited for a mid-career receptionist with a knack for customer service in luxury environments, and it is likely moderately competitive due to the niche sector and seniority level.
1. About DAT International PLC
DAT International Trading PLC is a family-owned company established in 2003 and engaged in the import and distribution of Pharmaceuticals (human and veterinary). Since its conception, DAT imports pharmaceuticals contributing to the national healthcare system through availing quality and affordable essential medicines and then expanded to medical devices, Agrochemicals, and many more. DAT is founded by Dr. Tenaye Lakew and Mrs. Ayehush Asres, visionary and professional shareholder.
2. Job Summary
The front Office Receptionist is responsible for handling all front office reception and administration duties, including greeting guests, providing full information about the services, handling company inquiries and procedures.
3. Duties and Responsibilities
Welcome guests and visitors with warm, polite and professional manner
Provide full information about the apartment and the services offered,
Ensure the front desk area is tidy and organized,
Follow and ensure the rooms are clean, attractive and neat,
Manage phone calls, emails, addressing resident enquiries to the appropriate department,
Keep records of all client complaints and suggestions,
Coordinate with other relevant departments to ensure smooth and prompt guest service. (including maintenance work and provide timely feed back to the guests and the management,)
Deliver properties in rooms with property administration section of the Apartment,
Inform Accounts section on all issues of payments,
Manage check-in and check-out processes ,
keep accurate records of visitor logs and apartment bookings,
Handle guest complaints and resolve issues promptly,
Maintain crucial working materials for smooth operation of reception duties,
- Perform other relevant duties assigned by the immediate supervisor
Requirements
• Education: Diploma in Customer Service or a related field of specialization.
• Experience: Minimum of 3 years of experience in a similar business setup.
• Language: Good English communication skills, including reading and writing.
skills
- Strong Communication and interpersonal skills
- Problem solving ability
- computer application
- attention to detail
How To Apply
Qualified and interested candidates should apply through the Ethiojobs website. In addition, applicants must click “Complete the mandatory form” to access and complete a separate application form via the provided link before submitting their application on Ethiojobs.
Please note that the mandatory form is separate from the Ethiojobs application, and both steps must be completed. Applicants must also attach their CV as a PDF on Ethiojobs. Applications without a completed mandatory form and CV attachment will not be considered.
Only shortlisted candidates will be contacted.
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Front Office Receptionist ( Luxury Apartment Residence)
DAT INTERNATIONAL TRADING PLC
