About This Role
This role places you at the nerve center of a premium residential hospitality experience in Addis Ababa. Rather than a standard hotel front desk, you are the operational bridge between luxury living standards and day-to-day resident expectations. It suits a hospitality professional who thrives on managing both people and processes, and who can uphold a polished, diplomatic presence even when handling complex service issues.
What the Requirements Say About This Role
The emphasis on supervising multiple front-line teams—concierges, bell attendants, and front desk staff—indicates the employer values someone with proven team leadership and scheduling experience, not just front office exposure. The need for handling high-value packages, key control, and visitor logs suggests a meticulous, audit-minded individual who can maintain security and accuracy under pressure. The mention of "maximum diplomacy" implies the ideal candidate has strong conflict resolution skills and can de-escalate sensitive resident concerns without compromising service standards.
How to Approach This Application
Highlight specific examples where you supervised a team in a high-end hospitality or residential setting, especially if you managed shift schedules and trained junior staff. Emphasize your experience with security protocols, key control systems, and visitor management—these operational details are clearly a priority for the employer. If you have handled resident complaints or service recoveries with discretion, include those stories to demonstrate your diplomatic approach.
Who This Role Suits
This role is best suited for a mid-career hospitality professional with at least three years of supervisory experience in a luxury hotel or serviced residence, who is comfortable balancing team leadership with hands-on operational tasks. Competition is moderate, as the position requires a specific blend of front office and security-aware skills that not all candidates will possess.
Luxury Front Office Supervisor
Salary and Benefits
- Based on negotiations
Job Type: Full-time
Key Responsibilities
Team Leadership: Supervise, train, and schedule daily shifts for the front desk concierges, bell attendants, and teams to ensure four-star hospitality standards.
Resident Relations: Serve as the primary point of contact for resolving complex resident requests, feedback, or service issues with maximum diplomacy.
Operations Oversight: Oversee the daily logging of high-value packages, key control logs, amenity reservations, and contractor visitor passes.
Vendor & Visitor Control: Monitor building access systems and collaborate directly with the security team to enforce strict building safety protocols.
Shift Handovers: Manage smooth, accurate shift-to-shift handovers, ensuring all outstanding resident requests and maintenance tickets are documented.
Emergency Coordination: Act as the leadership presence in the lobby during emergency situations, managing communication between teams, residents, and emergency services.
Requirements
Experience: Minimum 2–3+ years of front office, guest services, or concierge leadership experience in a four-star hotel, luxury high-rise, or premium corporate complex.
Software Skills: Advanced proficiency with property management systems (PMS software’s).
Communication: Flawless verbal and written English communication skills tailored to high-profile and high-net-worth residents.
Leadership Traits: Proven ability to remain calm under pressure, de-escalate sensitive situations, and motivate a front-of-house hospitality team.
Discretion: Strict adherence to non-disclosure protocols regarding resident identities, schedules, and private lives.
Schedule
8-hour office hours but Must be willing to work flexible hours, including opening, closing, and weekend shifts.
Work Location
Addis Ababa, Bole area.
How To Apply
Intererested and Qualified clients can apply through the email below
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