About This Role
This is a field-based sales and customer management role within Hagbes, a well-established Ethiopian engineering firm, focused on selling parts, service packages, and maintenance agreements rather than physical equipment alone. The PSSR acts as the bridge between the company and its existing customer base, combining technical inspection work with commercial follow-up in an assigned territory. It suits someone early in their career who is comfortable moving between customer sites and a computer database, and who understands that after-sales revenue is as important as the initial sale.
What the Requirements Say About This Role
The profile being sought is a hybrid of technical awareness and commercial discipline — someone who can perform basic machine inspections without being a full technician, yet can convert those inspections into sales conversations. The emphasis on territory coverage planning, database maintenance, and timely reporting signals that the employer values self-management and consistency over raw sales aggression. This is a relationship-maintenance role at heart, so the ideal candidate is organized, proactive about follow-ups, and trustworthy enough to represent the company's integrity in front of clients.
How to Approach This Application
Emphasize any experience you have with customer-facing work in technical or industrial settings, even if brief — field sales, service coordination, or parts support all translate well here. Show that you can plan your own schedule and territory, since the role clearly expects independence once approved work programs are in place. Mention familiarity with databases or CRM-style record keeping, and if you have any exposure to machinery or equipment inspection, make that visible early. The employer likely prioritizes reliability and follow-through over polished sales pitches.
Who This Role Suits
Best suited for a junior professional with a technical or engineering background who enjoys a mix of site visits and structured reporting, and who wants to build a career in after-sales and service sales. Competition is likely moderate, with the role favoring candidates who can demonstrate initiative and customer relationship skills over formal credentials alone.
- Prepares work programs and implements when approved by Supervisor.
- Visits customers and assesses their needs and advises them on the options available.
- Maintains up-to-date customers' population lists and identifies areas of operation using computer database.
- Proactively manage assigned customers within a territory.
- Apply good time and territory management practices while implementing a coverage plan and a yearly coverage plan should be reported.
- Perform basic machine inspections to generate opportunity for customer interaction and sales
- Follow up on sales leads and report timely.
- Prospect for new customers and new parts/service revenue sources.
- Build collaborative relationships and ensure business integrity is maintained
- Sell parts, service, condition monitoring, PM products, customer support agreements (CSAs) and other HAGBES services and other repair option by introducing repair before failure strategy.
- Employ a "consultative selling" approach to identify and manage customer expectations.
- Keep customers informed of parts order and service work status.
- Counsel customers regarding equipment management solutions (EMS) to affect lowest owning and operating costs. Negotiate win-win outcomes to customer issues.
- Use HAGBES SYSTEM and Product Tracking Opportunity System (PTOS) to manage sales opportunities within a territory
- Maintain accurate customer equipment information within CRM or Excel sheet.
- Identify and report on incremental opportunities for future sales both within Product Support as well as other areas of the HAGBES business.
- Report competitive parts, service, and machine information and activity
- Provide input/information into planning and budgeting process
- Support new product introduction (NPI) identify new parts to be ordered and report timely to the department.
- Understand parts, service, and machine performance literature and how to use the Service Information System (HITACHI ACCSES).
- Prepare quotes, sales contracts, and related paperwork necessary to close a deal
- Follow up tender for his/her accounts, preparing a tender document, CPO, and closely follow to close the deal.
- Report the On-hand and expected deals of each accounts monthly to the department.
- Reporting filed visit, F2F and phone contact of the customer.
- Reporting Monthly KPI Dashboard as per standard format.
- Credit customers follow and report of collection and status each respective customer.
- Customer visit at least 4 per day and updated in CRM system or should be reported by other format.
- Other duties assigned by the department.
Education and Work Experience:
- BSc Degree in Mechanical/Electrical Engineering with 2 years' of relevant work experience.
How To Apply
Qualified and Interested applicants can submit their CVs, Educational Certificate and Work Experience in person around bole road infront of millennium Hail Sevita building 1st floor or via Ethiojobs until November 26, 2026.
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