About This Role
This is a front-line reservations role at a luxury furnished-residence property whose clientele consists largely of diplomats, NGO staff, and corporate executives on extended stays. The job sits at the intersection of sales and service: you are not simply logging bookings but shaping the first impression high-value guests form of the property. It suits someone who is composed under pressure, comfortable with international clients, and able to handle inquiries with both warmth and precision. The Bole Japan location places you at the center of Addis Ababa's diplomatic and business corridor, which shapes the pace and expectations of the work.
What the Requirements Say About This Role
The junior-level framing with one to three years of experience signals that the employer wants someone trained enough to work independently but still early in their career and open to the property's own service standards. The explicit gender specification reflects the property's presentation and guest-handling model rather than a technical skill requirement, so expect the interview to focus heavily on demeanor, communication, and discretion. Underlying the listing is a demand for someone who can manage multiple booking channels, respond quickly to high-status guests, and maintain confidentiality — traits more about temperament than credentials.
How to Approach This Application
Emphasize any experience dealing with international or VIP clients, even in adjacent sectors like travel, front desk, or customer service, and highlight your written and spoken English alongside Amharic. The employer's stated values — discretion, frictionless service, elite comfort — should shape how you present yourself: mention concrete situations where you handled a sensitive request or resolved a booking problem calmly. Since salary is negotiable, avoid anchoring expectations early and focus the conversation on reliability and guest-facing polish. A short, well-formatted CV with a brief cover note is likely to be read more closely than a long application.
Who This Role Suits
Best suited to early-career hospitality or customer service professionals, particularly women, who are detail-oriented and comfortable serving demanding international guests in a discreet environment. Competition is likely moderate but the pool is narrowed by the gender specification and the premium service expectations.
ALTERA LUXURY LIVING
Company Profile
Altera Luxury Living / FTE Engineering PLC, located around Bole Japan in Addis Ababa, is a premier high-end hospitality and luxury fully furnished-property. Designed for diplomats, international corporate executives, Business travelers, company delegates, international NGO employee, executive conference participants and short- or long-stay VIP guests, the property delivers friction less luxury living experiences grounded in strict discretion, elite comfort, and exceptional service standards.
Job Title: Reservation Agent
Company: Altera Luxury Living / FTE Engineering PLC
Location: Addis Ababa, Ethiopia (Bole Japan)
Employment Type: Full-time
Salary: Negotiable
Required: - Female applicants only
About the Job
Serving as the primary point of contact for bookings. The Reservation agent manages premium reservation channels, manage room inventory, and handles corporate and diplomatic group blocks, predict & balance high & pick season reservations, and coordinates room inventory predictably with precision to ensure a seamless arrival experience for our luxury residents.
Key Responsibilities
- Process, review, and manage premium room reservations via Property Management Systems (PMS) with organized data accuracy.
- Handle direct communications with corporate travel managers, embassy logistics teams, and high-net-worth individuals regarding availability and booking terms.
- Monitor daily room inventory, track cancellations, and coordinate closely with the guest relations and housekeeping teams regarding incoming guest preferences.
- Uphold strict non-disclosure policies regarding diplomat schedules, VIP profiles, and property arrival data.
About You
- Education: Diploma or Degree in Hospitality Management, Tourism, Front Office Operations, or related fields.
- Experience: Minimum of 1 year dedicated reservation booking or front desk coordination experience within a star rated hotel, resorts, or premium serviced apartment complex using advanced Property Management Systems (PMS).
Required Skills
- Decision-making skills
- Communication (Proficiency in Amharic and English; additional languages are a plus)
- Attention to detail
- Analytical thinking and problem-solving skills
How To Apply
Interested and Qualified candidates can apply through the contact details below:
📧 Email: gm@alteraluxury.com
📞 Phone: +251 96 339 7777
📍 In-Person: Addis Ababa, Bole area (around Bole Japan) 4th floor
Important Note: Please state the specific position title you are applying for in the subject line of your email
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