About This Role
This is an entry-level support position within a well-regarded local consultancy. The role sits in the Learning Solutions Department, meaning you will be the operational backbone for training logistics, client coordination, and administrative tasks that keep programs running smoothly. It suits a detail-oriented professional looking to build a career in the professional services or training sector, rather than someone seeking a creative or strategic role from day one.
What the Requirements Say About This Role
The job is seeking a candidate with 1-3 years of experience, which suggests the employer values some professional maturity but is willing to invest in a junior team member. More than specific degrees, the requirements imply a need for strong organizational skills, computer literacy, and the ability to handle multiple tasks under deadlines. This is a profile focused on reliability and a service-oriented mindset, not specialized technical expertise.
How to Approach This Application
In your application, emphasize any experience you have in coordinating events, managing schedules, or supporting training programs. Highlight your proficiency with Microsoft Office, especially Excel and PowerPoint, and give examples of how you have managed administrative tasks in a fast-paced environment. The employer will prioritize candidates who demonstrate attention to detail and a calm, professional demeanor under pressure.
Who This Role Suits
This role is best suited for a recent graduate or early-career professional who wants to enter the consultancy or training sector and is ready to learn on the job. It is likely to be moderately competitive, as it offers a foot in the door with a respected local firm.
HST is a knowledge company that provides services to clients across various industries.
HST endeavors to help its clients solve their business growth, operational, people, financial, tax, governance, risk, learning and compliance challenges with locally relevant solutions. As a local professional service firm, HST offers best practices that fully consider its clients’ unique circumstances and the social, political and economic environment they are operating in.
Through its Learning Solutions Department, HST offers training programs, face-to-face and online, tailored to the specific needs of its clients and target groups and designed to address the skill gaps that are identified through appropriate training need assessments.
HST’s Learning Solutions Department is powered by highly qualified and best in class trainers and human capital experts who are well experienced in adult training techniques and are attuned to the local business environment. The firm’s professionals are supported by up-to-date knowledge and modern technology which allows them to efficiently provide solutions to clients’ issues that matter most.
Position – Business Support 1
Job Description
The staff holding a Business Support 1 position shall support the development and delivery of high-quality eLearning solutions by applying instructional design methodologies (particularly ADDIE), conducting client needs assessments, creating design documents, developing training modules, ensuring ISO-compliant documentation, and contributing to business development activities within the Learning Solutions function.
Duties and Responsibilities
- Study instructional design models (ADDIE, SAM), ISO documentation standards, and knowledge management tools. Documented summary of models/tools studied.
- Demonstrate competence in all ADDIE steps with documented evidence: TNA reports, design blueprints, developed modules, evaluation reports.
- Complete professional development (e.g., eLearning tool certification, KM or ISO documentation training). At least 1 certification or external training completed.
- Standardize 3+ templates/content per ISO and ADDIE. Updated templates with version control in KMS.
- Research 2+ AI tools and share insights with team. Insight summary shared internally.
- Complete end-to-end ADDIE cycle for eLearning projects (on time, budget, quality). Minimum 2 projects delivered.
- Analyze client needs and create design documents/storyboards. At least 2 client needs assessments + design docs.
- Complete LMS integration and submit post-evaluation reports. 2 LMS-integrated modules + 2 evaluation reports.
- Maintain ISO-compliant documentation (TNA, scripts, modules). 100% documentation archived in KMS.
- Customer Support for LMS Users.
Experience Requirements
- 0–2 years of relevant work experience in instructional design, eLearing development, or learning solutions support
- Experience troubleshooting technical issues and providing user support
Education Requirements
- Bachelor’s degree in management, Business Administration, Human Resources, Education, or related fields
- Good communication and teamwork abilities
How To Apply
We only encourage applicants who fulfill the above qualification to send their application and relevant documents by e-mail directly to HST Executive and Professional Recruitment Specialist: [email protected] or through sira.hst-et.com until 21 June 2026.
Only shortlisted candidates will be contacted for next stage of evaluation.
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