About This Role
This is a hands-on executive role at a payment company, not a distant strategist position. Mereb Pay operates in the fintech space, where operational failures are immediately visible to customers and regulators, so the COO will be accountable for the daily reliability of transaction flows, settlement accuracy, and merchant relationships. It suits someone who has run payment or financial operations at scale and is comfortable being pulled into exception resolution, reconciliation gaps, and integration issues rather than only setting direction from above.
What the Requirements Say About This Role
The profile being sought is someone who has lived inside payment operations, not a general operations manager from another sector. The emphasis on settlement, reconciliation, and exceptions signals that the employer needs a leader who understands where money and data can diverge and how to close those gaps quickly. The inclusion of customer and merchant support under this role suggests they want a single accountable owner for the entire post-transaction experience, which points to a preference for candidates who have managed both technical operations and service teams.
How to Approach This Application
Lead with concrete evidence of operational ownership in payments or financial services: transaction volumes handled, reconciliation accuracy improved, fraud incidents reduced, or support functions scaled. The employer will likely prioritize proof that you can manage exceptions and incidents under pressure over broad executive credentials. If you have experience coordinating with technology teams on integrations or working within regulatory controls, make that explicit, because the role clearly sits at the intersection of operations, risk, and engineering.
Who This Role Suits
Best suited to a senior operations leader with direct payments or fintech experience who thrives in hands-on, control-intensive environments. Competition is likely moderate but narrow, since the pool of candidates with genuine payment operations leadership experience in Addis Ababa is limited.
Job Overview
- The Chief Operations Officer (COO) is responsible for leading and coordinating Mereb Pay's core payment operations, transaction processing, settlement and reconciliation, and customer and merchant support. The COO ensures efficient, reliable, controlled, and customer-focused delivery of the Company's payment services. The COO holds the following mandates: Customer/Merchant Support departments. discrepancies and exceptions. operational indicators. payment-related exceptions in coordination with relevant functions. Proposed Interim HR Framework for Mereb Pay Page 31 resolution. incidents, integrations, and technology-related operational requirements. transaction controls, fraud prevention, and risk mitigation. standards, and internal controls. with relevant functions. efficiency, and customer experience. CEO.
Core Responsibilities
- Lead and oversee the Company's payment operations and service delivery.
- Direct and coordinate Payment & Processing, Settlement & Reconciliation, and
- Ensure timely, accurate, secure, and efficient processing of payment transactions.
- Oversee settlement and reconciliation activities and ensure timely resolution of transaction
- Monitor operational performance, service quality, transaction volumes, and key
- Ensure effective handling of failed transactions, refunds, disputes, chargebacks, and other
- Ensure effective customer and merchant support, complaint handling, and service request
- Coordinate with the CTO on platform availability, system performance, technical
- Coordinate with Risk & Compliance Management to ensure operational compliance,
- Support the development and implementation of operational policies, procedures, service
- Lead operational business continuity and service recovery arrangements in coordination
- Identify opportunities to improve payment processes, service quality, operational
- Monitor operational risks and ensure timely corrective actions.
- Prepare periodic operational performance reports and provide recommendations to the
- Perform other related tasks as assigned by the CEO.
Experience: Above 10 Years
- No Required: 1
- Type: Full-time
How To Apply
Interested and qualified applicants can apply through the following link : https://jobs.newparadigmconsultancy.com/jobs/JOB-2026-0011
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