About This Role
This position is less about answering phones and more about being the face of a growing family-run enterprise transitioning from a domestic coffee legacy into international trade. You’ll likely handle client inquiries, coordinate between sales and logistics, and ensure smooth communication across the company’s expanding operations. It suits someone who thrives in a fast-moving commercial environment where reputation and relationship management matter.
What the Requirements Say About This Role
The role calls for a professional who can bridge the gap between traditional business values and modern customer service expectations. Rather than just listing experience, the employer is looking for someone with strong interpersonal skills, basic sales awareness, and the ability to manage multiple client touchpoints without losing accuracy. A background in business administration or marketing would be an advantage, but practical communication ability is the real filter.
How to Approach This Application
Highlight any direct customer-facing experience, especially in a commercial or trading context. Emphasize your ability to handle inquiries professionally, follow up consistently, and maintain records—since this role likely supports the company’s reputation and repeat business. Tailor your cover letter to show understanding of the coffee trade’s relationship-driven nature and mention any familiarity with international client communication.
Who This Role Suits
This role is ideal for a junior professional with one to three years of customer service or sales support experience who wants to grow within a reputable, family-owned group. Competition will be moderate, but candidates who demonstrate reliability and a service mindset will stand out.
About Company
Everything starts from an idea. But every idea might not see the daylight of success without hard work and diligence. 20 years ago, Horra Trading was just an idea in the mind of Mr. Adem Kedir who meticulously worked day and night to turn it into a reality in 2005, basing himself on his extensive skill and knowledge in coffee and coffee trade. Mr. Adem Kedir’s coffee trade career started as the succeeding generation from his grandfather Mr. Abbahawa and his father Mr. Kedir Hadjji Hassan in Ethiopia. As the third generation successor of the family coffee business, Mr. Adem has made the leap from his involvement in traditional and domestic coffee market to international coffee trade by forming his own business entity by the name of Horra Trading in 2005.
What was started as a simple trading business entity in 2005, Horra Trading has made it possible to create diversified businesses under Horra Corporate Group. Currently, Horra Corporate Group business portfolio includes coffee and oil seeds export, coffee plantation, automotive assembly, import and distribution, propylene technology manufacturing, technology, real estate development and transit and forwarding. Currently, Horra Corporate Group is led by the CEO, Mr. Adm Kedir, and by qualified and experienced professionals, with 550 permanent staff members and 800 temporary workers working in the corporate office and in different business units. Horra is currently looking a talent who is ready to share our dreams and be on the same boat to navigate through out the dynamic business world with promising a glowing opportunities to craft a desirable career map for talents. Our company is would like to hire a Sales Officer to work in our “Tech” business wing.
Job Summary
The Customer Service Officer is responsible for ensuring a high level of customer satisfaction by managing customer inquiries, service requests, and after-sales support activities. The role serves as a key link between customers and the after-sales technical team, ensuring timely communication, service coordination, and resolution of customer concerns in line with company standards.
Key Responsibilities
Serve as a contact person for customers regarding after-sales services, maintenance, and warranty inquiries.
Receive, record, and follow up on customer complaints, service requests, and feedback to ensure timely resolution.
Coordinate with workshop, technical, and sales teams to schedule service appointments and repairs.
Maintain accurate customer records, service histories using the ERP or customer management system.
Communicate service updates, timelines, and costs clearly to customers.
Support customer satisfaction initiatives and ensure service standards are consistently met.
Assist in preparing service reports and customer feedback summaries for management review.
Follow up with customers after service completion to confirm satisfaction and address any remaining concerns.
Ensure compliance with company policies, service procedures, and customer service best practices.
- Bachelor’s degree in business administration, Marketing, Management, or a related field.
- A minimum of 2 years of experience in customer service, preferably in automotive, after-sales, or service-oriented environments.
How To Apply
Interested applicants can submit their curriculum vitae along with work experience testimonial letters https://erp.origintechnologies.org/jobs/detail/customer-service-officer-1175 within the next 5 (five) consecutive days
EQUAL EMPLOYMENT OPPORTUNITY DECLARATION
Horra Corporate believes every person has a right to equal treatment with respect to employment without discrimination because of race, place of origin, colour, ethnic origin, faith, sex, age, record of offences, marital status, family status, or disability. The Group is committed to equal opportunity and diversity that recognizes the value each individual brings to the Group. Decisions concerning hiring, promotion, retention, training, development and compensation are to be based on the ability, skill, knowledge and experience required to perform the job.
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