Customer Service Officer – I (For Arba Minch Banking Center)
Zemen Bank S.CAbout This Role
This role is the frontline face of Zemen Bank in Arba Minch, requiring you to balance transactional accuracy with relationship-building. You will be the primary point of contact for walk-in customers, handling cash, opening accounts, and proactively selling bank products. It suits a detail-oriented professional who thrives on direct customer interaction and is comfortable working in a regional branch setting.
What the Requirements Say About This Role
The requirement of a bachelor’s degree in finance, accounting, or management, paired with one year of banking experience, signals the need for someone who already understands basic banking procedures. The employer is looking for a candidate who can hit the ground running with minimal training—someone who has already proven they can handle cash, follow compliance rules, and communicate clearly with customers.
How to Approach This Application
Focus your CV and cover letter on specific examples of cash handling accuracy, cross-selling successes, and customer complaint resolution from your previous banking role. Since this is a regional position in Arba Minch, emphasize your familiarity with the local market and your willingness to build long-term relationships with community members. Attach all credentials in PDF as instructed.
Who This Role Suits
This role is best suited for a junior banker with exactly 1-3 years of experience who wants to deepen their customer service skills in a stable, commercial bank environment. Competition will be moderate, given the specific requirement for prior banking experience.
The purpose of this job is to serve customers, pay and receive cash and process transactions; to sell the products and services of the bank, acquire new customers and open and maintain customer accounts and manage customer relations and ensuring customer satisfaction with full effort and maximum care as per the policy and procedure of the bank.
Educational
BA in Banking and Finance, Accounting, Economics, Management or in related fields.
Work Experience
1-year relevant banking experience.
How To Apply
Interested and qualified candidates can apply through www.ethiojobs.net. Please attach your updated CV and credentials in PDF format.
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Customer Service Officer – I (For Arba Minch Banking Center)
Zemen Bank S.C
