Junior Software Support Officer for Addis Ababa

Junior Software Support Officer for Addis Ababa

Vacancy Details

Vacancy Number: DB_EX/HO/059/26
Vacancy Posting End Date: 26/04/2026

Job Summary

• Junior Software Support Officer is responsible for providing day-to-day technical support, troubleshooting and root cause analysis of all reported problems related to core banking and interface applications.

Academic and Professional Qualifications

• Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Field

• Relevant professional qualifications and certifications will have added advantage.

Experience

• Minimum of two (2) years relevant experience

Functional/Technical Competencies

• Proven experience in Core banking system, applications, and related products.

• Proven experience with systems planning, security principles, and general software management best practices.

• Excellent understanding of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices and laws.

• Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.

• Hands-on knowledge of configuration management tools.

• Experience in VMware virtualization design, build and administration.

• Experience with SQL administration and SQL toolsets.

Behavioral Competencies

• Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Place Of Work

• Head Office,Addis Ababa

How To Apply

https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1848&company=dashenbank

For Any Enquiry or Support Request

• 011-5-18-03-54
• 011-5-18-09-18

Connect With Us For Updated News and Job Openings

• Career Site: Career Opportunities
• Telegram: https://t.me/DashenBankEthiopia
• LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
• Facebook: https://www.facebook.com/DashenBankOfficial