About This Role
This role places you at the operational backbone of one of Ethiopia’s largest banks, where you will be the first line of defense for core banking and interface application issues. It suits recent graduates or early-career IT professionals who enjoy hands-on problem solving, root cause analysis, and working under pressure to keep financial systems running smoothly. The position offers a rare entry point into the banking sector’s technology infrastructure, which is distinct from general IT support due to the high stakes of financial transactions.
What the Requirements Say About This Role
The emphasis on core banking system experience signals that Dashen Bank is looking for candidates who understand how financial applications interact—not just general programming or hardware support. The request for “systems planning” implies they want someone who can think beyond fixing a single error and consider how that error affects the entire transaction chain. The two-year experience requirement is a baseline, but the mention of professional certifications suggests they will prioritize applicants who have already invested in formal learning, such as ITIL or banking software certifications.
How to Approach This Application
Tailor your CV to highlight any exposure to banking applications, even if through academic projects or internships. In your cover letter, describe a specific instance where you diagnosed a system failure and traced its root cause to a deeper issue—this demonstrates the analytical thinking they value. Emphasize your comfort with structured troubleshooting processes and your ability to communicate technical problems to non-technical colleagues, as support roles often bridge IT and business teams.
Who This Role Suits
This role is ideal for a disciplined, detail-oriented IT professional with one to three years of experience who is eager to build a career in banking technology. Competition will be moderate to high, as it offers a stable entry point into the financial sector in Addis Ababa.
Junior Software Support Officer for Addis Ababa
Vacancy Details
Vacancy Number: DB_EX/HO/059/26
Vacancy Posting End Date: 26/04/2026
Job Summary
Junior Software Support Officer is responsible for providing day-to-day technical support, troubleshooting and root cause analysis of all reported problems related to core banking and interface applications.
Academic and Professional Qualifications
Bachelor’s Degree Information Technology or Computer Science or Information Systems Or Software Engineering or Related Field
Relevant professional qualifications and certifications will have added advantage.
Experience
Minimum of two (2) years relevant experience
Functional/Technical Competencies
Proven experience in Core banking system, applications, and related products.
Proven experience with systems planning, security principles, and general software management best practices.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Extensive experience in systems and storage capacity management, maintenance, forecasting and lifecycle planning focused on business requirements.
Hands-on knowledge of configuration management tools.
Experience in VMware virtualization design, build and administration.
Experience with SQL administration and SQL toolsets.
Behavioral Competencies
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Action oriented.
Quality focus and attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Good oral and written communication skills.
Critical and analytical thinking and problem solving skills.
Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
Good customer relationship management skills (internal and external customers).
Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
Place Of Work
Head Office,Addis Ababa
How To Apply
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1848&company=dashenbank
For Any Enquiry or Support Request
- 011-5-18-03-54
- 011-5-18-09-18
Connect With Us For Updated News and Job Openings
- Career Site: Career Opportunities
- Telegram: https://t.me/DashenBankEthiopia
- LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
- Facebook: https://www.facebook.com/DashenBankOfficial
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Junior Software Support Officer for Addis Ababa
Dashen Bank S.C
