Programme Support Officer (PSO)

Job Title: Programme Support Officer (PSO)

Reporting to: - Director of Programmes

Department: -Programme

Location: - Addis Ababa

Main Purpose:

Under the supervision of Director of Programmes, the Programme Support Officer contributes to programme coordination, quality assurance, and operational effectiveness to support the delivery of high impact activities in line with HFJ standards.

Working collaboratively with Programme Managers, MEAL, Safeguarding, Finance, HR, and operations teams, the PSO ensures efficient workflow, timely execution of programme commitments, and aligned reporting.

Main Duties

1. Programme Coordination & Operational Support

• Provide structured programme coordination support for Programme and MEAL activities, ensuring alignment with HFJ standards and work plans.

• Prepare Terms of Reference (TOR)s, coordinate programme events, and ensure accurate and compliant documentation (attendance lists, participant records, etc.).

• Coordinate programme meetings, ensuring documentation, follow‑up, and alignment with project timelines.

• Work collaboratively with the Programme Manager to co-deliver implementation of Addis Ababa–based activities.

• Maintain and routinely update programme trackers and documentation systems to support decision-making and timely follow-up.

• Track programme deadlines, deliverables, and reporting requirements, flagging delays to relevant leads for action.

• Liaise effectively with Safeguarding, MEAL, HR, Finance, and Operations to ensure programme activities are implemented in compliance with HFJ procedures and policies.

• Coordinate logistics for workshops, trainings, community sessions, and field missions (venue, materials, supplies).

• Support assigned leads in smooth execution of global team visit and high-level donor visits.

2. Reporting, Learning & Documentation

• Collaborate with the MEAL team to compile, verify, and synthesize lessons learned, success stories, and key findings for internal and external use.

• Support in ensuring coherence between narrative and financial reporting by cross-checking data with Finance when required (e.g. government reporting).

• Coordinate with MEAL and Programme teams to maintain accurate and aligned output/activity data.

• Provide proactive feedback to Programme teams and others to support improved efficiency, timeliness, and programme quality.

3. Financial & Procurement Coordination

• Coordinate with Finance and Programme teams to ensure timely initiation of activity-related financial requests and forecasts.

• Monitor the status of programme-related payments with Finance and escalate delays to supervisor before it impacts programme timelines. 

• Support procurement planning through timely initiation of programme requests and coordination of information from programme team to transfer to Procurement staff

• Provide updates on procurement request status to relevant teams and escalate delays as required.

• Proactively engage in a discussion between programme/finance when there is a space for better efficiency and simplicity.

4. Compliance & Risk Management

• Support programme teams to adhere to HFJ safeguarding standards, donor requirements, data protection policies, and anti‑fraud procedures and others.

• Assist in preparation of programme documentation required for donor, partner, or government reviews.

• Flag any organizational risk identified during work to supervisor for better team collaboration and risk management.

  5. General Responsibilities

• Perform other programme-related duties consistent with the role and organizational policies, as assigned by the immediate supervisor.

• Travel to project areas where needed accompanying programme teams or independently to achieve tasks indicated above.

Experience & Education

Education

• BA degree in Development Studies, Social Sciences, Project Management, or a related field 
• Fluency in English required.

Experience

• Minimum 3 years of experience in programme coordination, programme operations, or MEAL support in an NGO/INGO
• Experience working with government stakeholders, communities, and multidisciplinary teams 
• Experience in child protection, vulnerable communities, or social development programmes is an asset

• Evidence that shows proactive engagement to learn and grow (e.g. taking initiatives of learning opportunities, volunteering, etc) will be a plus.

  Soft Skills

• Strong coordination and task management & prioritization skills 
• Excellent communication and documentation abilities 
• Analytical mindset with attention to detail, quality and accuracy 
• Problem-solving and proactive issue identification 
• Ability to collaborate across multidisciplinary teams 
• Adaptability and responsiveness in fast-paced environments 
• Strong safeguarding mindset and ethical conduct 

• Initiative and curiosity for continuous programme improvement.

  Technical Skills

• Strong understanding of programme operations, documentation systems, and data processes 
• Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook, Teams) 
• Ability to consolidate programme data and support MEAL tracking 
• Basic understanding of budget monitoring and variance tracking 
• Knowledge of procurement procedures to coordinate timely initiation of requests 
• Familiarity with compliance frameworks (safeguarding, anti-fraud, data protection, donor standards)

For all roles as a minimum:

Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

How To Apply

Application Instructions

Hope for Justice Ethiopia invites suitably qualified and interested candidates to apply for the position of Programme Support Officer.

Interested applicants are required to submit an application letter and updated CV as a single document (PDF or Word format).

Please ensure that the subject line of your email clearly states: Programme Support Officer. Applications should be submitted to: [email protected]

As part of your application, kindly include the following information:

• Your expected monthly basic salary (in ETB)
• Your notice period

Please note that, due to the anticipated high volume of applications, Hope for Justice reserves the right to close this vacancy prior to the stated deadline should a suitable number of applications be received.

Hope for Justice is committed to promoting diversity and inclusion in the workplace. All applicants will be considered without regard to age, marital status, ethnicity, sex, colour, country of origin, or religion. Selection will be based solely on merit.

Hope for Justice maintains a zero-tolerance policy toward all forms of safeguarding violations. Safeguarding is everyone’s responsibility, and all staff are required to adhere to the organisation’s Code of Conduct and uphold the highest standards of professional behaviour at all times.

Successful candidates will be required to provide a valid Certificate of Good Conduct from the Crime Investigation Bureau as part of the pre-employment process.

Female candidates are strongly encouraged to apply.

Closing Date: 15 June 2026

Please note that only shortlisted candidates will be contacted.