About This Role
This is a leadership position focused on keeping SAP systems running smoothly at one of Ethiopia’s largest banks. Rather than being a hands-on developer, the role centers on managing system integrations, troubleshooting failures, and enforcing governance protocols. It suits experienced IT professionals who are comfortable overseeing both technical operations and team coordination in a high-stakes financial environment.
What the Requirements Say About This Role
The requirement for six years of experience signals that the bank values deep, practical exposure over academic theory. They are looking for someone who has not only worked with SAP interfaces but has likely navigated complex system outages and cross-departmental escalations. The emphasis on behavioral competencies like collaboration suggests the role demands strong interpersonal skills to manage relationships between IT teams and business units.
How to Approach This Application
Your application should highlight specific examples where you led incident resolution or improved system reliability in a previous SAP role. Emphasize any experience with data mapping, change management, or governance frameworks, as these are critical to the position. Since Dashen Bank is a large institution, demonstrating an understanding of financial sector compliance and uptime requirements will strengthen your candidacy.
Who This Role Suits
This role is best suited for seasoned SAP professionals with at least six years of experience and a track record of leading technical teams in stable, process-driven organizations. Given the seniority and the bank’s reputation, competition will likely be moderate to high.
SAP ERP Support Team Leader for Addis Ababa
Vacancy Details
Vacancy Number: DB_EX/HO/070/26
Vacancy Posting End Date: 25/05/2026
Job Summary
SAP ERP Support Team Leader is responsible for reliable running of inbound and outbound SAP interfaces, with timely detection and resolution of failures. The role involves mapping and transformation of data between systems and governance of incident, problem, and change governance.
Academic and Professional Qualifications
Bachelor’s Degree in Software Engineering, Computer Science, Information System, Information Technology or any other equivalent field.
Experience
Minimum of six (6) years relevant experience.
Functional/Technical Competencies
Behavioral Competencies
Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven: Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.
Place Of Work
Head Office, Addis Ababa
How To Apply
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1903&company=dashenbank
For Any Enquiry or Support Request
- 011-5-18-03-54
- 011-5-18-03-55
- 011-5-18-09-18
Connect With Us For Updated News and Job Openings
- Career Site: Career Opportunities
- Telegram: https://t.me/DashenBankEthiopia
- LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
- Facebook: https://www.facebook.com/DashenBankOfficial
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SAP ERP Support Team Leader for Addis Ababa
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