About This Role
This is a behind-the-scenes technical role focused on keeping SAP systems stable and responsive, not on building new features or leading digital transformation. It suits an IT professional who enjoys troubleshooting, system configuration, and working within structured processes rather than in fast-paced development cycles. Dashen Bank is one of Ethiopia’s largest private banks, so the work environment is formal, process-driven, and requires adherence to strict operational standards.
What the Requirements Say About This Role
The requirement for four years of experience signals that the bank expects a candidate who has already moved past junior-level learning curves and can handle incidents independently. The competencies listed—collaboration and behavioral traits—suggest the role demands strong communication with non-technical business users, not just technical depth. The academic qualifications are standard, but the emphasis on “relevant experience” implies hands-on SAP environment work (DEV/QA) is more valued than certifications alone.
How to Approach This Application
In your application, highlight specific examples of incident resolution and system administration in SAP environments, especially if you have worked in DEV or QA landscapes. Emphasize your ability to coordinate with business teams to analyze the impact of changes, as this signals you understand the bank’s need for stability over innovation. Avoid listing generic IT skills; instead, detail the SAP modules or tools you have supported and the complexity of issues you resolved.
Who This Role Suits
This role is best suited for mid-career SAP support professionals who prefer operational stability over project-based excitement and who thrive in a hierarchical, compliance-heavy organization. Competition will be moderate, as Dashen Bank attracts many applicants, but your chances improve if you can demonstrate prior banking or financial sector SAP experience.
SAP Technical Support Officer for Addis Ababa
Vacancy Details
Vacancy Number: DB_EX/HO/069/26
Vacancy Posting End Date: 25/05/2026
Job Summary
The SAP Technical Support Officer is responsible for providing technical support across SAP systems, ensuring stable system operations and effective business process execution. The role involves application configuration, incident resolution, system administration in development (DEV) and quality assurance (QA) environments, and impact analysis for system changes.
Academic and Professional Qualifications
Bachelor’s Degree in Software Engineering, Computer Science, Information System, Information Technology or any other equivalent field.
Experience
Minimum of four (4) years relevant experience
Functional/Technical Competencies
Behavioral Competencies
Collaboration: Encompasses a range of behaviors, including effective communication, teamwork, dependability, and engagement
Team Work: Collaborating and communicating in a way that allows team members to share their strengths and expertise and to support each other in achieving their goals.
Engagement: Active dedication and involvement from individuals or teams in collaborative endeavors, projects, initiatives, the Bank's platform, culture, CSR initiatives, training programs, and, most importantly, the organization's mission, vision, and values.
Communication: Clear and successful exchange of information and ideas between individuals, ensuring a shared understanding.
Adaptability: Ability to adapt to change without disrupting operations and the ability to adjust to new situations and circumstances.
Continuous Improvement: Commitment to always finding ways to do things better.
Agility: Ability to move quickly and easily.
Responsiveness: Ability to adapt to change and meet new demands quickly.
Customer Centricity: Understand customers’ needs and meet or seek to exceed their expectations by building long term relationships, adopting data-driven decision making, and engaging in continuously improving processes and methods.
Relationship: Demonstrate readiness to collaborate, and build sustainable relationship with stakeholders.
Empathy: Understand and share the feelings, perspectives and experiences of customers.
Data driven: Consistently utilizing data to drive work and make informed decisions.
Respect: is the glue that holds teams, organizations, customers together.
Professionalism: Conducting oneself with competence, integrity, and respect in a work setting.
Inclusivity: Embracing diversity, respecting unique identities, and fostering belonging.
Genuineness: Being authentic, sincere, and transparent in interactions, respecting the truth and authenticity.
Place Of Work
Head Office, Addis Ababa
How To Apply
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1905&company=dashenbank
For Any Enquiry or Support Request
- 011-5-18-03-54
- 011-5-18-03-55
- 011-5-18-09-18
Connect With Us For Updated News and Job Openings
- Career Site: Career Opportunities
- Telegram: https://t.me/DashenBankEthiopia
- LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
- Facebook: https://www.facebook.com/DashenBankOfficial
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SAP Technical Support Officer foe Addis Ababa
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