Trainee Junior Customer Service Officer
KebronHill Micro finance Institute S.CAbout This Role
This is a structured entry point into microfinance banking, where you will learn customer-facing branch operations from the ground up before taking on a full portfolio. KebronHill is a recently licensed institution, so new hires join at a formative stage where processes are still being shaped and early staff tend to grow with the organization. It suits fresh graduates in business, finance, or social sciences who want a branch-level career in financial services rather than a corporate desk role.
What the Requirements Say About This Role
The trainee framing signals that the employer expects limited or no prior work experience and is hiring on potential, attitude, and academic foundation rather than a proven track record. The broad list of accepted fields shows the institution values general analytical and communication ability over a narrowly specialized degree. Because the role sits at branch offices, the underlying profile being sought is someone comfortable with direct client interaction, cash-handling discipline, and the patience to serve microfinance customers who may be new to formal banking.
How to Approach This Application
Emphasize any exposure to customer handling, community work, volunteering, or internships where you dealt with people and money responsibly, since branch trust is the core of this job. Show familiarity with microfinance's social mission, as KebronHill positions itself around community impact and will favor candidates who understand that framing. Keep your documents clean and complete, and state your willingness to work at branch locations in Addis Ababa, since placement flexibility is likely a screening factor.
Who This Role Suits
Best suited to fresh graduates in finance, accounting, economics, or related fields who are eager to start at branch level and grow within a young institution. Competition is likely moderate to high given the entry-level opening and the wide range of accepted disciplines, so a well-prepared, mission-aware application will stand out.
VACANCY ANNOUNCEMENT
Position: Trainee Junior Customer Service Officer
Place of Work: Branch Offices, Addis Ababa
Opening Date: October 31, 2026
About the Organization:
Kebronhill Microfinance Institution S.C. (KHMFI) pioneers accessible financial services, merging vision with action. Licensed by the National Bank of Ethiopia (MFI/071/2024) under Proclamation No. 626/2009, we champion community upliftment by blending profitability with social impact. Committed to regulatory integrity, we welcome Ethiopians, foreign nationals of Ethiopian origin, and organizations to join our journey. With a focus on innovation and inclusivity, KHMFI leads microfinance excellence, empowering individuals for a brighter future. Join our transformative vision and help shape a better tomorrow with us.
Major Duties and Responsibilities:
- Support in the design and execution of market research and client survey activities.
- Proactively identify and solicit new loan accounts in alignment with periodic performance targets outlined in the branch business plan.
- Lead and participate in marketing campaigns aimed at attracting new clients and expanding the branch’s outreach.
- Provide clear and informative orientations to prospective clients regarding KebronHill MFI’s financial products and services.
- Support the Branch Manager in the development of annual business plans and budgets; facilitate focus group discussions (FGDs) with clients to gather feedback and insights.
- Receive and review loan applications; perform thorough credit appraisals of applicants and their guarantors, where applicable.
- Conduct on-site inspections and appraisals of collateral offered to secure loans, ensuring proper valuation and documentation.
- Prepare and present credit applications to the branch credit committee, and coordinate logistics for credit committee meetings.
- Schedule and facilitate loan disbursements; ensure accurate and timely loan repayment collections.
- Hand over all daily collected cash to the teller/cashier in accordance with financial procedures.
- Assess the repayment history and overall performance of existing clients to make informed recommendations for repeat loans.
- Actively participate as a member of the branch loan committee, contributing to loan decision-making processes.
- Submit timely and accurate periodic reports and statistical data to the Branch Manager, supporting performance monitoring and strategic planning.
- Maintain and manage a client portfolio in accordance with the minimum standards and targets established for the role.
- Monitor loan repayments closely to ensure timely payments and enforce a zero-tolerance policy toward delinquency.
- Conduct effective and professional negotiations with clients in arrears to resolve repayment issues and prevent default.
- Perform timely follow-ups on overdue accounts, analyze the causes of delinquency, and ensure all actions taken are properly documented.
- Provide support to fellow loan officers in managing and resolving delinquency cases, especially during high-risk periods.
- Conduct regular field visits to clients at their business sites before, during, and after loan disbursement to assess performance, provide support, and strengthen client relationships.
- Performs other duties assigned by the immediate supervisor
Terms of Employment: Permanent
Salary: As per the Institution salary scale
Closing Date: November 09, 2026
Qualification and Technical Skill Required
- Bachelor’s Degree or Diploma in Management, Business Administration, Economics, Accounting, Finance, Marketing, or a related field.
- Strong communication and interpersonal skills.
- Excellent customer service orientation.
- Analytical skills for financial data interpretation.
- Good knowledge in economic and financial topics
- Attention to detail and problem-solving abilities.
- Teamwork and adaptability in a dynamic environment
Experience:
- 0 year of experience.
How To Apply
Candidates who meet the above requirements can submit their application letter, updated curriculum vitae and credentials, along with the names and addresses of up to 3 references, by applying online at HR@kebronmfi.com
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Trainee Junior Customer Service Officer
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