About This Role
This role places you at the operational heart of a specialty coffee brand in Addis Ababa. As a Coffee Shop Supervisor at Yoya Coffee Roasters, you’ll be responsible for ensuring daily service runs smoothly, managing front-of-house dynamics, and maintaining the quality standards that define a growing craft coffee business. It’s suited for someone with hands-on café experience who is ready to step into leadership without losing touch with the customer-facing energy of the shop.
What the Requirements Say About This Role
The employer is seeking a practical hospitality professional who can balance supervision with direct service. The request for a diploma or degree in Hospitality Management or a related field signals that formal training is valued, but the emphasis on 1–2 years of supervisory café experience suggests that real-world judgment and composure under pressure matter more than academic credentials alone. Strong communication and customer handling skills are implied to be non-negotiable, indicating this role requires someone who can de-escalate issues, train junior staff, and represent the brand’s identity in every interaction.
How to Approach This Application
Your application should highlight specific examples of how you’ve managed a busy café environment, including handling customer complaints, coordinating staff during peak hours, or maintaining cleanliness and service speed. Since Yoya Coffee Roasters is a specialty brand, showing familiarity with coffee quality, brewing methods, or customer education about specialty coffee will set you apart. Applying early is critical—the announcement stresses a limited application window, and direct contact via phone or Telegram suggests a fast, personal hiring process where responsiveness matters.
Who This Role Suits
This role is best suited for a hospitality professional with at least one year of supervisory experience who thrives in a fast-paced, customer-facing environment and wants to grow within a specialty coffee brand. It is likely moderately competitive, especially for candidates who can demonstrate both operational reliability and genuine passion for coffee culture.
Vacancy Announcement
Yoya Coffee Roasters
Yoya Coffee Roaster is inviting qualified and motivated applicants to join our growing team in Addis Ababa. We are looking for passionate, energetic, and customer-focused professionals to grow together with our specialty coffee business.
Qualification & Experience
- Diploma or Degree in Hospitality Management or related field
- Minimum 1–2 years’ experience in café or restaurant supervision
- Strong customer handling and communication skills
How To Apply
Phone: +251-942-59-44-44 / +251-948-23-58-25
Email: [email protected]
Telegram: @Werq2020
Application Deadline
Applications are open for a limited period. Early application is encouraged.
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