About This Role
This role places you at the nerve center of guest experience in a high-end, internationally recognized hotel. As Front Office Supervisor, you are the operational anchor between the reception team, guests, and other departments, ensuring that first impressions are seamless and lasting. It suits a hospitality professional who thrives on structure, service excellence, and leading a front-line team in a fast-paced, luxury environment.
What the Requirements Say About This Role
The requirement for two or more years in an international hotel signals that the employer values exposure to standardized, global service protocols over local-only experience. A BA or Diploma in Front Office or Hotel Management is expected, but the real emphasis is on practical familiarity with high-volume, upscale operations. This role likely demands someone who can handle sensitive guest interactions, enforce brand standards, and train junior staff without direct supervision.
How to Approach This Application
In your application, lead with specific examples of how you’ve managed check-in/check-out flows, resolved guest complaints, or coordinated with housekeeping and concierge in a 4 or 5-star setting. Emphasize any experience with property management systems (PMS) and your ability to maintain composure during peak hours. The employer will prioritize candidates who can demonstrate both supervisory maturity and a polished, service-oriented demeanor.
Who This Role Suits
This role is best suited for a mid-career hospitality professional with solid front office experience in an international chain or luxury hotel. Given the prestige of a 5-star property in Addis Ababa, competition will be moderate, but candidates with proven leadership in similar environments will stand out.
About Us
Inter Luxury Hotel is a 5-star awarded luxurious Hotel. It is one of the few finest Five-Star Hotels in the capital city Addis Ababa-Ethiopia. It is Located in a strategic position at the heart of Kazanchis area, which is a great accessible place with open main road to and from different parts of the city. And 10 Min. away from Bole International Airport.
The hotel has 194 luxuriously furnished stylish guest room completed with convenient amenities that displaying elegance. Of which 153 are rooms of various types in the Hotel Side & 42 magnificent luxurious furnished apartments.
Position Title: Front Office Supervisor
Job Requirements
BA/ Diploma/ Degree in Front Office or Hotel Management or any related filed.
Having two and more than years’ work experience in an international Hotel (4*5*) by supervision or team leader
Excellent knowledge front office operation, the ability to supervise and ensure efficient and smooth operation to produce excellent guest satisfaction.
Experience of motivating and leading a winning team
Positive attitude and excellent communication skill English and Amharic or any other language
Excellent customer service skills and knowledge of opera system
Required No:
How To Apply
Interested applicants can submit their applications and credentials by email [email protected], [email protected] or via Telegram at No. 0967576067. For more information, call us at 0115180444.
You must mention the name of the position you are applying for in the subject line of the email.
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