About This Role
This is an internally posted position at Shabelle Bank SC, based in Jig-Jijga, focused on the critical intersection of customer care and credit risk management. It suits a professional who can balance maintaining positive client relationships with the firmness required for loan recovery. The role operates within a regional bank, implying a need for deep local knowledge and the ability to navigate community-based financial interactions.
What the Requirements Say About This Role
The bank is seeking a candidate who combines interpersonal finesse with financial discipline. While the role is titled "Customer Relations," the core function leans heavily on collections and loss mitigation. This suggests the ideal profile is someone who can be a trusted advisor to clients while also enforcing repayment terms, a balance requiring both empathy and authority.
How to Approach This Application
As this is an internal posting, your application should demonstrate a proven track record of managing sensitive client interactions within the bank. Emphasize any experience you have with loan portfolio monitoring, negotiation of repayment plans, or conflict resolution. The employer will likely prioritize candidates who have already shown they can uphold the bank’s policies while maintaining client trust, so highlight specific instances where you navigated this dual responsibility.
Who This Role Suits
This role is best suited for an existing Shabelle Bank employee who is comfortable with fieldwork and direct client negotiation. Given the internal nature, competition is limited to current staff, making it a significant career advancement opportunity within the organization.
Vacancy Details
Vacancy No: SB/HCM/0188/26
Job Summary: To manage customer relationships, ensure timely loan repayments, and handle loan recovery processes while maintaining positive client engagement and compliance with company policies.
Key Job & Responsibilities:
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
- Monitor loan accounts to ensure timely repayments.
- Follow up with customers on overdue payments through calls and visits.
- Negotiate repayment plans with delinquent clients.
- Handle customer inquiries, complaints, and disputes professionally.
- Maintain accurate records of customer interactions and loan recovery activities.
- Collaborate with the credit and finance teams to manage risk and minimize loan defaults.
- Prepare reports on loan performance, arrears, and recovery progress.
- Ensure compliance with company policies and financial regulations
- B.A Degree in Economics, Management, Accounting or other Business-related fields with 3 years of banking/MFI experience, of which 1 year as a Junior customer relation officer
How To Apply
Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website www.ethiojobs.net. Please note that hard copies or physical applications will not be accepted.
Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.
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Customer Relations Officer-Internal Only
Shabelle Bank SC
