Customer Service Officer – Automotive Workshop
Hagbes Private Limited CompanyAbout This Role
This is a front-line coordination role at the intersection of customer relations and workshop operations. You would be the bridge between vehicle owners and technicians — translating technical problems into clear explanations and keeping service jobs moving on schedule. Hagbes is one of Ethiopia's larger automotive and equipment dealers, so expect established processes but also high volume and a steady stream of walk-in and fleet customers. It suits someone who is organized, patient under pressure, and comfortable working around vehicles without necessarily being a mechanic.
What the Requirements Say About This Role
The profile being sought is someone who can absorb technical detail without being a technician — you need enough mechanical literacy to record faults accurately and relay them to the workshop floor. The emphasis on documentation (job cards, work orders, approvals) signals that this employer values traceability and process discipline, likely because disputes over costs and timelines are common in vehicle repair. Underneath the customer-facing language, this is really a role for someone with strong administrative habits and the ability to juggle several jobs at different stages at once.
How to Approach This Application
Highlight any experience where you handled complaints, managed schedules, or worked with technical teams — even outside automotive, those skills transfer directly. If you have exposure to vehicle servicing, spare parts, or fleet operations, make that explicit early, since it shortens your learning curve in the employer's eyes. Expect the interview to test how you would handle an unhappy customer whose vehicle is delayed, so prepare a concrete example of resolving a similar situation. Attention to detail in your own application documents matters here — this role is judged on record-keeping accuracy.
Who This Role Suits
Best suited to early-career professionals with a customer service or workshop administration background who want a stable foothold in Ethiopia's automotive sector. Competition is likely moderate to high given Hagbes's brand recognition, but candidates with direct service-reception experience will stand out clearly.
- Welcome customers professionally and respond to inquiries regarding vehicle maintenance, repairs, and workshop services.
- Receive customer service requests and record vehicle details, customer concerns, and reported faults accurately.
- Prepare service reception documents, job cards, work orders, and customer service records.
- Coordinate vehicle inspections, servicing, repairs, and delivery schedules with workshop technicians and supervisors.
- Explain recommended maintenance and repair services, estimated costs, and expected completion times to customers.
- Follow up with customers to provide updates on repair progress, additional work requirements, and service completion.
- Obtain customer approval before proceeding with additional repairs or services, in accordance with company procedures.
- Coordinate with the workshop team to ensure timely completion of assigned jobs and efficient use of service capacity.
- Handle customer complaints, service concerns, and feedback professionally, referring complex issues to the Workshop Manager when necessary.
- Ensure accurate preparation and communication of service quotations, invoices, and payment documentation in coordination with the relevant departments.
- BSC Degree in Mechanical Engineering
- Minimum of 2 years and above of experience in customer service
- Capable to adequately explain technical diagnoses and needed repairs to customer
- Strong communication and interpersonal skills.
- Good customer handling skill, customer-focused attitude and a commitment to customer satisfaction.
- Good Computer Skill
How To Apply
Qualified and Interested applicants can send their Work Experience and Educational Certificate via Ethiojobs or submit in person at Hagbes PLC , Head Office, Bole road in front of Millennium Hall, Sevita Building Ground Floor until October 31, 2026
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Customer Service Officer – Automotive Workshop
Hagbes Private Limited Company
