About This Role
This role sits at the intersection of customer support and financial services, requiring you to be the face of a digital fintech platform that modernizes traditional savings circles. You’ll handle inquiries, resolve issues, and ensure a smooth experience for users who may be new to digital financial tools. It’s ideal for someone comfortable working in a fast-paced, client-facing environment while representing a company that balances innovation with community trust.
What the Requirements Say About This Role
The employer is looking for someone who can bridge technology and traditional finance—likely a candidate with experience in customer service or front desk roles, plus basic knowledge of financial products. The emphasis is on communication skills, problem-solving, and the ability to explain digital solutions clearly to diverse users, not just technical expertise. They value adaptability and a service-oriented mindset over deep sector experience.
How to Approach This Application
Focus your application on examples where you’ve helped customers navigate unfamiliar processes or resolved complaints calmly. Highlight any familiarity with digital platforms or mobile money services, even if informal. The employer will prioritize candidates who demonstrate patience, a professional demeanor, and an understanding of Equb’s cultural significance—so mention how you can help users trust this digital shift.
Who This Role Suits
This role is best for early-career professionals with strong interpersonal skills and a knack for simplifying technology for others. Given the company’s growth in digital finance, competition may be moderate but manageable for candidates who show genuine interest in the sector.
VIRTUAL EQUB PLC is a financial institute established in 2010 E.C to revolutionize the traditional operation of EQUB by introducing a technology solution to create accessibility and opportunity.
Over the past 9 years, VIRTUAL EQUB PLC has helped thousands of individuals and businesses to access financial resources to ensure their growth and business sustainability. Our company is pushing even for more digital financial solutions customized to our customers' needs.
VIRTUAL EQUB PLC would like to recruit potential candidates for the position of Customer Service Representative / Front Desk Officer. Therefore, qualified applicants who can perform the following responsibilities and satisfy mentioned
Job Overview
Job Title: Customer Service Representative
Opening Date: July 24, 2026
Closing Date: August 21, 2026
Required No. 02, Female & Male
Job Summary
The Customer Service Representative / Front Desk Officer serves as the first point of contact for Virtual Equb customers (Equbtegna), both at the office and in the field. The role is responsible for delivering excellent customer service, supporting member registration, ensuring timely contribution collection, resolving client concerns, and strengthening customer relationships to support organizational growth and sustainability.
Key Responsibilities
Serve as the primary contact person for Equbtegna visiting the office, acting as a Customer Service Representative (CSR) and providing accurate information and support.
Respond to customer inquiries via phone, email, and WhatsApp and in-person communication regarding products, services, and membership.
Conduct field-based activities, including door-to-door outreach to recruit new members and assess lottery winners.
Follow up and collect due and overdue member contributions, ensuring timely and accurate recording.
Process registrations, payments, agreements, and account updates accurately and efficiently.
Resolve customer complaints and service issues professionally, ensuring customer satisfaction and retention.
Maintain updated knowledge of Virtual Equb products and procedures to provide accurate guidance to members.
Prepare and submit regular reports on customer service performance, field activities, and collections.
Promote teamwork by sharing knowledge and supporting colleagues.
Perform any other duties assigned by the supervisor.
Minimum Requirements
BA Degree in Marketing, or any related fields
1–3 years of experience in Equb, Fintech Company, sales, customer service, banking, logistics, or import/export
Strong communication skills
High level of integrity, professionalism, and discipline
Advantage
- Experience in Fintech and Equb-related organizations
- Existing client or business network
Requirement Skill
- Ability to build lasting relationships
- Development-oriented
- Creativity
- Communication & Negotiation
- Strong verbal and written communication
- Excellent customer handling and active listening skills
- Problem-solving and complaint resolution ability
- Good time management and multitasking
- Basic computer skills (MS Office, email, call handling systems)
- Friendly, patient, and professional attitude
- Ability to work under pressure and in a team
- Responsible, detail-oriented, and trustworthy
How To Apply
Interested and qualified candidates invited to submit their applications, including an updated CV and Application Letter, via the Ethiojobs platform or by email to: hrvirtualequb39@gmail.comthe application deadline is August 21, 2026.
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