Customer Service Representative – Customer Assessment
Virtual Equb PLCAbout This Role
This is a field-based verification role at a digital equb (rotating savings) company, where your main job is to physically visit customers' businesses and confirm that what they told the company about themselves is true. Virtual Equb operates in the fintech-adjacent savings space, which means the company's survival depends on trust — and you are one of the people responsible for building that trust from the ground up. It suits someone who enjoys being out in the city rather than sitting at a desk, and who understands that a savings platform lives or dies by the accuracy of its customer data.
What the Requirements Say About This Role
The one-to-three year experience window signals that the company wants someone who has already learned basic workplace discipline but is still hungry and adaptable — this is not a role for someone who needs constant hand-holding. Because the position is narrowly scoped to assessments only, the employer is looking for a person who won't get bored or distracted by doing one thing repeatedly with consistency. The emphasis on field visits implies they need someone comfortable navigating Addis Ababa independently, dealing with shop owners face to face, and working without close supervision. Reliability matters more here than polished customer service experience — showing up on time and submitting clean reports is the whole job.
How to Approach This Application
Your application should make one thing clear above all: you can be trusted to go where you say you went and report what you actually saw. If you have any prior experience involving field data collection, verification, surveys, or even delivery/logistics work that required daily independent movement around the city, highlight it — that's more relevant here than call-center experience. Mention your familiarity with specific areas of Addis Ababa, since territory knowledge reduces the company's training burden. Expect the employer to test your attention to detail and honesty during the interview, possibly with scenario questions about what you'd do if a customer's shop doesn't match their stated address.
Who This Role Suits
This role best suits a junior professional who is organized, naturally thorough, and genuinely comfortable spending most of the workday on the move rather than in an office. Because the requirements are relatively accessible, competition will likely be high — standing out depends less on your CV and more on demonstrating reliability and field-readiness in how you present yourself.
Job Summary
We are looking for an energetic and reliable Customer Service Representative who will be responsible only for conducting customer and field/shop assessments (የደንበኞች ገበያ ጥናት). The role focuses on visiting customers’ business premises, collecting accurate information, and completing assessment reports on time.
Key Responsibilities
- Conduct timely and effective field/client shop assessments of customers
- Visit customer business locations and verify physical existence and business activity
- Collect required information using the company’s assessment checklist
- Complete and submit clear, accurate assessment reports within the required time
- Communicate professionally with customers during assessment visits
- Coordinate with the Operations / Retention team as needed
- Maintain confidentiality of customer information at all times
Requirements
- Diploma or Degree in any field (preferably Business, Marketing, or related)
- Good communication skills in Amharic and basic English
- Ability to move around Addis Ababa for field visits
- Honest, punctual, and detail-oriented
- Previous experience in customer service, field work, or data collection is an advantage
- Own smartphone is required
Salary & Benefits
- Net Salary: ETB 10,000
- Opportunity to join a growing digital Equb company
How To Apply
How to Apply
Interested candidates are invited to send their CV and application letter urgently to:
Email: hrvirtualequb39@gmail.com
or submit in person at:
Virtual Equb PLC: Meskel Flower, in front of Dreamliner Hotel, Jems Building 2nd Floor, Addis Ababa
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Customer Service Representative – Customer Assessment
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