Executive Housekeeper (House Keeping & Laundry Manager)

Hilton Addis Ababa
Full time Posted: Jun 01, 2026
Career Level
Senior(5-8 years)
Location
Addis Ababa
Salary
Deadline
Jun 09, 2026
✦ Kedamijobs Insights

About This Role

This is not a behind-the-scenes cleaning role—it is a senior operational management position within one of Ethiopia’s most prestigious international hotel brands. You will be responsible for the full guest experience in rooms and public areas, blending quality assurance with financial discipline. The role suits an experienced hospitality professional who can balance meticulous standards with team leadership, budget control, and strategic planning in a fast-paced, high-expectation environment.

What the Requirements Say About This Role

The listing implies the need for at least five to eight years of progressive housekeeping and laundry management experience, ideally within a five-star or international chain hotel. Beyond technical know-how, the employer is looking for someone who can interpret guest satisfaction data, manage departmental finances, and set measurable team objectives. This signals that the ideal candidate is not just a supervisor but a strategic operator who can drive continuous improvement while keeping costs in check.

How to Approach This Application

Your application should highlight specific examples of how you have improved guest satisfaction scores or reduced operational costs in a previous housekeeping role. Emphasize your experience with inventory management, scheduling, and team training—especially if you have worked with international hotel standards. Mention any familiarity with Hilton’s brand standards or similar luxury hospitality groups, as this will strongly signal readiness.

Best Fit

Who This Role Suits

This role is best suited for a hospitality professional with a proven track record in upscale hotel housekeeping management and a comfort with financial targets. Competition will be high given Hilton’s brand reputation in Addis Ababa, so candidates with direct experience in international chain hotels will have a clear edge.

Job Summary

As an Executive Housekeeper/ Housekeeping & Laundry Manager, you are responsible for overseeing all housekeeping & Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/housekeeping & Laundry Manager will also be required to evaluate guest satisfaction and set department targets and objectives

Roles & Responsibilities 

  • Oversee housekeeping & Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas 
  • Ensure staffing levels cover business demand and Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Competent in property management systems and Assist other departments wherever necessary
  • Minimum Diploma/Associate Degree or above in Relevant fields of study
  • A Minimum of 5 Years Housekeeping/laundry experience in the hotel/leisure/retail sector of which 3 years  in a managerial or supervisory capacity
  • A successful track record of managing a large team
  • High level of commercial awareness and cost control capabilities
  • Previous experience of managing a department and Profit and Loss account
  • Excellent leadership, interpersonal and communication skills
  • Female Candidates with International Exposure are highly appreciated to Apply

How To Apply

Interested & Qualified Candidates can send their 3-4 Pages CV only by email to [email protected] or Drop your CV only at the Office of the Director of Human Resources-Hilton Addis Ababa

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