About This Role
This is not a clerical or entry-level position—it is a senior executive role responsible for the operational backbone of a private hospital. The General Service lead at Teklehaimanot General Hospital will coordinate across departments to ensure that non-clinical functions (such as facility management, logistics, and patient support services) run smoothly and align with the hospital’s care standards. This role suits an experienced manager who can balance strategic planning with hands-on oversight in a healthcare setting.
What the Requirements Say About This Role
The requirement for a degree in Management or Business Administration signals that the hospital values structured leadership and organizational expertise over clinical experience. Proficiency in English and computer skills are not just listed—they imply the need for clear communication with diverse stakeholders and the ability to use data or digital tools for reporting and decision-making. The profile sought is someone who can bridge administrative efficiency with the unique demands of a medical environment.
How to Approach This Application
Your application should emphasize specific examples of managing service operations in a complex organization—preferably in a regulated sector like healthcare, hospitality, or logistics. Highlight your ability to improve service delivery metrics, handle stakeholder expectations, and lead teams without direct clinical oversight. Since this is a senior role, prepare to discuss how you would align non-medical services with patient satisfaction goals.
Who This Role Suits
This role is best suited for a seasoned operations manager or administrator with experience in institutional service management, ideally within healthcare. Given the seniority and the hospital’s reputation, competition will be moderate but focused on candidates with proven leadership in service excellence.
The General Service role at Teklehaimanot General Hospital is a senior executive position focused on overseeing the operational efficiency and service quality within the healthcare environment. This full-time office-based position requires a strategic leader who can navigate complex requests and foster strong relationships with internal and external stakeholders. The role is essential in ensuring that the hospital meets its service delivery objectives while enhancing patient care and satisfaction.
Requirement:
- Graduate from Recognized institution By BA Management and Business Administration.
- All Computer skill.
- English language is proficiency.
Key Responsibilities:
- Oversee the daily operations of general services to ensure efficient and effective service delivery.
- Develop and implement service policies and procedures that align with hospital goals.
- Coordinate cross-departmental collaboration to enhance operational workflows.
- Manage multiple service requests and prioritize them based on urgency and importance.
- Lead and mentor teams to improve performance and service quality.
- Analyze service metrics and prepare reports for senior management.
- Ensure compliance with healthcare regulations and standards.
- Facilitate training and development programs for staff in general services.
- Establish and maintain strong working relationships with vendors and service providers.
- Implement strategies to enhance patient satisfaction and service efficiency.
Required Skills:
- Demonstrate the ability to build strong working relationships with diverse stakeholders.
- Effectively manage multiple requests and projects simultaneously, ensuring timely responses.
- Communicate clearly and persuasively to various audiences.
- Foster a collaborative team environment to achieve common goals.
- Utilize problem-solving skills to address operational challenges.
- Exhibit adaptability in a fast-paced healthcare setting.
- Prioritize tasks efficiently to meet deadlines.
- Negotiate effectively with external partners and service providers.
- Monitor and evaluate service performance to drive continuous improvement.
- Cultivate a culture of accountability and excellence within the team.
Desired Skills:
- Exhibit strong decision-making skills to resolve complex issues promptly.
- Analyze data to inform strategic decisions and service enhancements.
- Demonstrate foresight in anticipating challenges and opportunities.
- Facilitate effective discussions to reach consensus on key issues.
- Utilize critical thinking to evaluate options and implement solutions.
How To Apply
Please make your CV PDF format to submit or copies of other pertinent documents to HR Department, office No 502 5th Floor
Address:- Somale Tera
Tele No. +25111 1 56 04 92 Mobile ፡- +251 9 96 – 97 98 38
E-mail - Address hr@teklehaimanothospital.com
Telegram- @TGHHR2000
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General Service
Teklehaimanot General Hospital
