About This Role
This is a senior executive role at a well-established private hospital in Addis Ababa, focused not on clinical care but on the operational backbone that supports it. As General Service Head, you will be responsible for ensuring that non-medical functions—such as facility management, logistics, patient flow coordination, and vendor relations—run smoothly and align with the hospital’s service standards. It suits a seasoned operations leader with a background in business administration who is comfortable working in a high-stakes, service-oriented environment where efficiency directly impacts patient outcomes.
What the Requirements Say About This Role
The requirement for a BA in Management or Business Administration, combined with computer proficiency and English fluency, signals that the hospital is looking for someone who can manage people, processes, and data—not just supervise staff. They are not seeking a clinical expert but a professional who can translate administrative competence into measurable improvements in service delivery. The emphasis on English suggests interaction with international partners, donors, or accreditation bodies, and the computer skill requirement points to a need for someone comfortable with reporting tools, scheduling systems, or hospital management software.
How to Approach This Application
In your application, emphasize concrete examples of process improvement, cost management, or team coordination in a service-heavy environment—ideally in healthcare, hospitality, or logistics. Since this is a senior executive role, the employer will prioritize candidates who can demonstrate strategic thinking and stakeholder management, not just task execution. Tailor your CV to highlight leadership of cross-functional teams, vendor negotiations, and any experience with quality standards (such as ISO or hospital accreditation). Also, prepare to show how you have used data or technology to improve operational efficiency in a previous role.
Who This Role Suits
This role is best suited for an experienced operations manager with a background in administration and a track record of managing complex service systems, ideally in healthcare or a similarly regulated sector. Given the seniority and the reputation of Teklehaimanot General Hospital, competition will be strong—expect a rigorous vetting process that prioritizes candidates with proven leadership in high-pressure service environments.
The General Service role at Teklehaimanot General Hospital is a senior executive position focused on overseeing the operational efficiency and service quality within the healthcare environment. This full-time office-based position requires a strategic leader who can navigate complex requests and foster strong relationships with internal and external stakeholders. The role is essential in ensuring that the hospital meets its service delivery objectives while enhancing patient care and satisfaction.
Requirement:
- Graduate from Recognized institution By BA Management and Business Administration.
- All Computer skill.
- English language is proficiency.
Key Responsibilities:
- Oversee the daily operations of general services to ensure efficient and effective service delivery.
- Develop and implement service policies and procedures that align with hospital goals.
- Coordinate cross-departmental collaboration to enhance operational workflows.
- Manage multiple service requests and prioritize them based on urgency and importance.
- Lead and mentor teams to improve performance and service quality.
- Analyze service metrics and prepare reports for senior management.
- Ensure compliance with healthcare regulations and standards.
- Facilitate training and development programs for staff in general services.
- Establish and maintain strong working relationships with vendors and service providers.
- Implement strategies to enhance patient satisfaction and service efficiency.
Required Skills:
- Demonstrate the ability to build strong working relationships with diverse stakeholders.
- Effectively manage multiple requests and projects simultaneously, ensuring timely responses.
- Communicate clearly and persuasively to various audiences.
- Foster a collaborative team environment to achieve common goals.
- Utilize problem-solving skills to address operational challenges.
- Exhibit adaptability in a fast-paced healthcare setting.
- Prioritize tasks efficiently to meet deadlines.
- Negotiate effectively with external partners and service providers.
- Monitor and evaluate service performance to drive continuous improvement.
- Cultivate a culture of accountability and excellence within the team.
Desired Skills:
- Exhibit strong decision-making skills to resolve complex issues promptly.
- Analyze data to inform strategic decisions and service enhancements.
- Demonstrate foresight in anticipating challenges and opportunities.
- Facilitate effective discussions to reach consensus on key issues.
- Utilize critical thinking to evaluate options and implement solutions.
How To Apply
Please make your CV PDF format to submit or copies of other pertinent documents to HR Department, office No 502 5th Floor
Address:- Somale Tera
Tele No. +25111 1 56 04 92 Mobile ፡- +251 9 96 – 97 98 38
E-mail - Address hr@teklehaimanothospital.com
Telegram- @TGHHR2000
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General Service Head
Teklehaimanot General Hospital
