About This Role
This is a frontline role at a real estate company where you would be the first point of contact for clients navigating property inquiries and transactions. Betup Properties operates in Addis Ababa's competitive real estate market, meaning you would spend your days handling walk-ins, calls, and follow-ups from people searching for homes, rentals, or investment properties. It suits someone who is comfortable juggling multiple conversations at once and genuinely enjoys helping people solve problems—not someone looking for behind-the-scenes analytical work.
What the Requirements Say About This Role
The decision to welcome fresh graduates with as little as a diploma signals that Betup is prioritizing trainability, attitude, and communication ability over prior experience or advanced credentials. They are essentially saying: we can teach you the property side, but we cannot teach you how to talk to people. The mention that "practical ability may also be considered" suggests they are open to candidates who can demonstrate competence through internships, volunteer work, or side projects even if their academic background is not a perfect match on paper.
How to Approach This Application
Since the deadline is only available in the original Amharic notice, make sure you track that down before preparing anything else—missing it would make everything else irrelevant. Your application should highlight any customer-facing experience, even if it came from a campus club, a family business, or a part-time gig. Betup will likely screen for how clearly you communicate in Amharic and English, so keep your CV and any cover letter concise and error-free. If you have ever helped someone find a place to live or resolve a housing-related issue, that story is worth mentioning.
Who This Role Suits
This role is best suited for a recent graduate in Addis Ababa who is eager to build a career in real estate or client services and is willing to start at an entry-level salary to get a foot in the door. Competition will likely be high because the barrier to entry is low, but candidates who show genuine enthusiasm for the property sector—not just any job—will stand out.
Position | Operations & Customer Service Officer |
Reports to | Manager |
Location | BetUp Properties PLC, Addis Ababa |
Number of vacancies | 1 (One) |
Experience | 0 years — fresh graduates are encouraged to apply |
Education | Diploma or Degree in Business Administration, Marketing, Management, Real Estate, or a related field. Practical ability may also be considered. |
Net salary | ETB 5,000 per month |
Allowances | Transport: ETB 1,000/month | Mobile card: ETB 1,000/month |
Application deadline | Please refer to the original Amharic notice for the deadline date. |
JOB PURPOSE
To support the company’s daily operations and deliver excellent customer service by responding to inquiries, assisting clients, coordinating property-related services, and helping customers find suitable properties.
KEY RESPONSIBILITIES
- Respond to customer inquiries received through WhatsApp, telephone, and other communication channels in a timely and professional manner.
- Provide accurate information about the company’s properties, services, and available listings.
- Assist customers with property inquiries, viewing arrangements, and follow-up communication.
- Maintain customer records and update relevant information in the company’s systems.
- Coordinate with colleagues and other departments to resolve customer requests and concerns.
- Follow up with prospective clients and support customer relationship management activities.
- Prepare basic reports and maintain organized records using Microsoft Excel and other office tools.
- Handle customer complaints professionally and refer complex issues to the appropriate manager.
- Perform other related duties assigned by the manager.
REQUIRED SKILLS
- Good verbal and written communication skills.
- Basic computer skills, including Microsoft Excel; CRM experience is an advantage.
- Strong customer-service and interpersonal skills.
- Ability to organize tasks, follow up promptly, and work well with a team.
- Professional attitude, reliability, and willingness to learn.
PERFORMANCE INDICATORS
- Timely and professional responses to customer inquiries.
- Customer satisfaction and quality of service.
- Accurate and up-to-date customer records.
- Effective follow-up with prospective and existing customers.
- Completion of assigned tasks and reports on time.
How To Apply
Send your CV/Resume to: esakso2024@gmail.com
Telegram: 0945148412 / 0944357153
Join BetUp Properties — Help people find the right property and build your career.
Tel: +251-113211864 | +251-944357153 | +251-94514841
Fax: +251-557138 | P.O. Box: 947
Email: esakso2024@gmail.com | Website: www.betupproperties.com
Addis Ababa, Ethiopia
Managing Property, Finding Dream
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