About This Role
This is a senior-level commercial role that blends technical service knowledge with strategic sales leadership. Rather than hunting for new customers, you will focus on maximizing revenue from the company’s existing installed base of machines and equipment. It suits an experienced sales professional who understands aftermarket dynamics—where repeat business, service contracts, and spare parts sales drive long-term profitability. National Marketers PLC is a well-established player in Ethiopia’s industrial and commercial sectors, so the role demands someone who can navigate both corporate client relationships and operational sales execution.
What the Requirements Say About This Role
The implied profile is a sales leader with deep experience in B2B account management and aftermarket service sales. The employer is looking for someone who can not only sell but also think strategically about customer retention and lifecycle value. You likely need to demonstrate a track record in managing key accounts, hitting revenue targets for parts and service, and building sales plans that align with broader business goals. The seniority level (5–8 years) suggests the company values proven results over raw potential—so concrete examples of quota achievement and channel development will carry more weight than general sales experience.
How to Approach This Application
To stand out, emphasize your experience with aftermarket or service-related sales, not just new business acquisition. Highlight specific examples of how you grew spare parts or maintenance contract revenue within an existing customer base. Since the role involves leading key account development, mention any direct client relationships you’ve managed and how you improved customer satisfaction while increasing sales. The employer will likely prioritize candidates who can show they understand the technical aspects of product support—so if you have experience with industrial machinery, heavy equipment, or similar sectors, make that clear in your cover letter.
Who This Role Suits
This role is best suited for a senior sales professional with a background in B2B aftermarket services, particularly within industrial or machinery sectors. Competition will be moderate but serious—expect interest from experienced account managers and service sales leads in Addis Ababa.
About the Role
The Product Support Sales Lead is responsible for driving aftermarket business growth through strategic sales leadership, customer relationship management, and expansion of product support services.
The role focuses on developing and managing service sales channels, leading key account development initiatives, increasing parts and service revenue, and ensuring high customer satisfaction across the installed machine base.
Key Responsibilities
Product Support Sales & Business Development
Develop and implement product support sales strategies to achieve revenue and profitability targets
Drive spare parts, maintenance contracts, and service sales growth
Identify new business opportunities within the installed customer base
Develop annual and quarterly sales plans for product support business
Lead customer retention and aftermarket business expansion initiatives
Conduct installed base analysis and identify service sales opportunities
Channel & Customer Management
Build and maintain strong relationships with key customers and institutional clients
Manage product support sales representatives (PSSR) and support field sales activities
Coordinate with service teams to ensure effective service delivery and customer satisfaction
Support warranty, preventive maintenance, and annual maintenance contract (AMC) sales activities
Ensure timely follow-up of quotations, leads, and customer requests
Commercial & Operational Management
Prepare service and parts quotations aligned with customer requirements
Monitor pricing, margins, and profitability of product support business
Coordinate with spare parts and service departments for operational efficiency
Ensure proper documentation and CRM updates for all sales activities
Support implementation of SAP/service management processes
Reporting & Analytics
Prepare weekly, monthly, and quarterly sales performance reports
Monitor sales trends, customer activity, and market opportunities
Analyze service revenue, parts movement, and customer buying patterns
Provide strategic recommendations for business growth and operational improvements
What We’re Looking For
Minimum Qualifications
- Bachelor’s degree in electrical, electronics, IT, Mechanical Engineering, or related field
- 7–10 years of experience in product support sales, aftermarket sales, or commercial leadership roles
- Minimum 4 years of experience in Product Support Sales
Key Account Management
- Service Sales & Aftermarket Business
- Experience in document solutions, Office machines, IT equipment, or related sectors is highly preferred
Skills & Competencies
- Product Support Business Development
- Key Account Management
- Service & Spare Parts Sales
- Commercial Negotiation Skills
- Customer Relationship Management
- Sales Planning & Reporting
- Leadership & Team Management
- Market Development & Opportunity Analysis
What You’ll Get
- Work that directly impacts business growth
- Early ownership and decision-making responsibility
- A fast-moving environment where your work is visible
- Learning that comes from solving real business challenges
- A team that values accountability, collaboration, and execution
How To Apply
Interested applicants are encouraged to apply through the application form below:
Only shortlisted candidates will be contacted.
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Product Support Sales Lead
National Marketers PLC
