About This Role
This role blends technical product knowledge with relationship-driven sales, focusing on what happens after a machine is sold. You are not just selling a product but recurring revenue through maintenance contracts, spare parts, and service solutions. It suits a professional who enjoys problem-solving on-site, has comfort with industrial or technical environments, and can transition from order-taking to proactive account growth at National Marketers PLC, a well-established player in Ethiopia’s industrial and equipment sector.
What the Requirements Say About This Role
The profile being sought is someone with a hybrid skill set—equally comfortable in a customer’s workshop and in a sales meeting. Rather than purely transactional sales experience, the employer values your ability to analyze an installed base, identify opportunities within existing accounts, and follow through on technical quotations. This implies a background in aftermarket support, technical sales, or field service coordination where relationship depth and product knowledge matter more than cold-calling volume.
How to Approach This Application
Emphasize your experience with account management and after-sales support, not just new customer acquisition. Prepare to discuss specific examples of how you identified upsell opportunities within an existing client base or increased revenue from maintenance contracts. The employer likely prioritizes candidates who can demonstrate systematic follow-up on quotations and a consultative approach to customer visits, so highlight your organizational skills and any familiarity with customer segmentation or installed base reporting.
Who This Role Suits
This role is best suited for a mid-career sales professional with a technical bent who enjoys long-term customer relationships over quick closes. It is moderately competitive, appealing to those with experience in equipment, machinery, or industrial services in Addis Ababa.
About the Role
The Product Support Sales Representative (PSSR) is responsible for supporting aftermarket sales activities by promoting spare parts, maintenance services, annual maintenance contracts, and service solutions to customers.
The role focuses on customer engagement, opportunity identification, quotation follow-up, and maximizing service revenue from the installed machine base.
Key Responsibilities
- Customer & Sales Support
- Visit customers regularly to identify service and parts sales opportunities
- Promote preventive maintenance contracts and service solutions
- Prepare and follow up service and spare parts quotations
- Support installed base analysis and customer segmentation activities
- Maintain strong relationships with existing and potential customers
- Generate leads for additional equipment and service opportunities
Service Coordination
- Coordinate with service engineers and spare parts teams for timely support
- Follow up open job cards, quotations, and pending customer requests
- Ensure customer complaints are addressed promptly
- Support customer satisfaction improvement initiatives
- Monitor warranty and maintenance contract status
Reporting & Documentation
- Update customer activity reports and sales pipeline records
- Maintain CRM and customer database accuracy
- Prepare weekly sales and activity reports
- Monitor parts movement and service opportunities within assigned territory
What We’re Looking For
Minimum Qualifications
- Bachelor’s degree in Electrical,Electronics,IT, Mechanical Engineering, or related field
- 3–5 years of experience in sales, customer support, or product support activities
- Experience in service sales, parts sales, or customer support is preferred
- Experience in document solutions, Office machines , IT equipment, or related sectors is highly advantageous
Skills & Competencies
- Customer Relationship Management
- Communication & Negotiation Skills
- Sales Follow-up & Reporting
- Product Support Coordination
- Basic Technical Understanding
- Team Collaboration
- Time Management
- Microsoft Office & ERP/SAP familiarity
What You’ll Get
- Exposure to real business and customer environments
- Career growth opportunities in aftermarket sales
- Learning and development opportunities
A collaborative and performance-driven team environment
How To Apply
Interested applicants are encouraged to apply through the application form below:
Only shortlisted candidates will be contacted.
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Product Support Sales Representative (PSSR)
National Marketers PLC
