About This Role
This role sits at the intersection of sales and post-sale support, focusing on generating revenue from existing customers rather than acquiring new ones. As a Product Support Sales Representative at National Marketers PLC, you will be tasked with nurturing long-term client relationships by selling maintenance contracts, spare parts, and service packages. It suits a professional who enjoys consultative selling and understands that aftermarket services often yield higher margins and deeper customer loyalty than initial product sales.
What the Requirements Say About This Role
The implied profile is a sales-oriented individual with strong relationship management skills and a solid grasp of technical products or services. While the listing seeks 1–3 years of experience, the emphasis is on proactive opportunity identification and cross-functional coordination — meaning the employer values candidates who can work between sales, service, and logistics teams. A background in industrial equipment, automotive, or machinery sectors would be advantageous, even if not explicitly stated.
How to Approach This Application
To stand out, highlight any experience where you extended customer lifetime value through upselling service contracts or spare parts. Emphasize your ability to track account activity, identify service needs before the customer asks, and collaborate with technical teams to close deals. Since National Marketers PLC is a local distributor, demonstrating familiarity with the Ethiopian commercial landscape and customer service expectations will strengthen your application.
Who This Role Suits
This role is best suited for a junior sales professional who enjoys structured growth within a stable company and values building recurring revenue streams. It is moderately competitive, as it blends sales and customer support — a niche many applicants overlook.
The Role
The Product Support Sales Representative (PSSR) is responsible for driving aftermarket revenue growth by promoting spare parts, maintenance contracts, and service solutions across the installed customer base. The role focuses on proactive customer engagement, opportunity conversion, and effective coordination with internal teams to maximize service revenue, improve customer retention, and enhance lifecycle value.
Key Responsibilities
1. Aftermarket Revenue & Sales Growth
- Drive the achievement of monthly, quarterly, and annual spare parts and service revenue targets.
- Promote and sell Annual Maintenance Contracts (AMC), Preventive Maintenance Contracts (PMC), and other service solutions.
- Maximize revenue from the installed customer base by proactively identifying and converting sales opportunities.
2. Customer Engagement & Opportunity Development
- Conduct regular customer visits to identify spare parts, service, and upgrade opportunities.
- Build and maintain strong, long-term customer relationships to enhance customer retention and loyalty.
- Support installed base mapping and customer segmentation to prioritize high-value accounts.
- Generate leads for equipment upgrades, replacements, and additional service offerings.
3. Service Coordination & Operational Support
- Coordinate with service engineers and spare parts teams to ensure timely and effective service delivery.
- Follow up on open job cards, pending quotations, and outstanding customer requests.
- Ensure prompt resolution of customer complaints and service-related issues.
- Monitor warranty coverage and maintenance contract status to ensure continuity of service.
4. Pipeline Management & Reporting
- Maintain accurate CRM records, including customer interactions, opportunities, and pipeline status.
- Track and manage the sales pipeline to ensure visibility and forecasting accuracy.
- Prepare and submit weekly and monthly reports on sales performance and activities.
- Monitor spare parts consumption trends and identify potential revenue opportunities.
5. Customer Satisfaction & Retention
- Support initiatives aimed at improving customer satisfaction and the overall service experience.
- Ensure consistent follow-up and communication with customers to strengthen long-term relationships.
- Contribute to customer retention through effective service delivery and customer engagement.
Educational Qualification
- Bachelor’s degree in electrical engineering, Electronics, Mechanical Engineering, Information Technology, or a related field.
Experience
- 1-3 years of experience in sales, product support, or customer service roles.
- Experience in aftermarket/service sales, spare parts sales, or technical support is preferred.
Experience in document solutions, office machines, IT equipment, or related sectors is highly advantageous
How To Apply
Interested applicants are encouraged to apply through the application form below:
[https://forms.gle/Lu4Aup7mgjSdiNFt8]
Only shortlisted candidates will be contacted.
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Product Support Sales Representative(PSSR)
National Marketers PLC
