About This Role
This role is the front-facing anchor of patient experience at a prominent private hospital in Addis Ababa. It combines administrative precision with hospitality, requiring you to manage patient flow from arrival to payment while serving as the bridge between clinical staff and the public. It suits a fresh graduate who thrives on structured routines, enjoys interacting with diverse people, and wants a stable entry point into Ethiopia’s healthcare ecosystem.
What the Requirements Say About This Role
The employer is seeking a detail-oriented communicator who can handle multitasking under pressure, not just a warm smile. The emphasis on registration and cashier duties implies they value accuracy with numbers and data entry as much as interpersonal grace. They are looking for someone who can de-escalate tense moments—since healthcare settings often involve anxious patients—while maintaining composure and professionalism.
How to Approach This Application
Highlight any experience you have with customer-facing roles, even if informal, such as volunteering at health centers or assisting in family businesses. Emphasize your ability to handle cash or payments responsibly, and prepare to demonstrate clear, calm communication in Amharic and English. The employer will prioritize candidates who show they can stay organized and patient under the steady flow of walk-in traffic typical of a general hospital.
Who This Role Suits
This role is ideal for a disciplined fresh graduate who wants immediate, hands-on exposure to healthcare administration in a respected institution. It is likely moderately competitive, given its accessibility to entry-level candidates, but your willingness to learn and maintain a professional demeanor will set you apart.
The Reception/Registration/Cashier role at Teklehaimanot General Hospital is essential for delivering exceptional customer service in a fast-paced office environment. This full-time, entry-level position is ideal for fresh graduates looking to begin their careers in the healthcare sector. The individual will be responsible for managing patient registration, processing payments, and facilitating effective communication between patients and medical staff. This role requires strong interpersonal skills and a commitment to providing a positive experience for all visitors.
Key Responsibilities:
- Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
- Manage patient registration processes accurately and efficiently.
- Process payments and maintain financial records with attention to detail.
- Coordinate with medical staff to facilitate smooth patient flow.
- Provide information about hospital services and procedures to patients and their families.
- Handle inquiries and resolve issues promptly to enhance patient satisfaction.
- Schedule appointments and follow-up visits as required.
- Maintain a clean and organized reception area.
- Assist in collecting patient feedback to improve service quality.
- Collaborate with team members to ensure efficient operations.
Required Skills:
- Demonstrate effective verbal and written communication skills.
- Coordinate tasks efficiently to meet patient needs and deadlines.
- Facilitate interactions between patients and healthcare professionals.
- Build and maintain a network of contacts within the hospital.
- Utilize active listening skills to understand and respond to patient concerns.
- Manage multiple tasks simultaneously while maintaining attention to detail.
- Implement solutions to improve patient registration processes.
- Adapt communication style to different audiences for clarity.
- Foster a collaborative environment among team members.
- Engage with patients to create a supportive experience.
Desired Skills:
- Exhibit a strong customer service orientation in all interactions.
- Demonstrate empathy and understanding towards patients' needs.
- Respond promptly and effectively to patient inquiries and requests.
- Proactively seek ways to enhance the patient experience.
- Show commitment to continuous improvement in service delivery.
How To Apply
Please submit your Cvs & copies of other pertinent documents to HR Department, office No 502 5th Floor
Address:- Somale Tera.
Tele No. 0111560492 Mobile ፡- 0996 – 97 98 38
E-mail Address teklehaimanothr@gmail.com.
Telegram- 0996979838
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Reception/ Registration/ Cashier
Teklehaimanot General Hospital
