About This Role
This is an internally advertised senior customer-facing role at Shabelle Bank, based in Jig-Jiga, that blends relationship management with loan recovery responsibilities. It suits a seasoned professional who can balance empathy with firmness, as the job involves maintaining positive client rapport while actively pursuing overdue payments. Given the bank’s regional focus in Somali, understanding local economic dynamics and community trust-building is likely essential.
What the Requirements Say About This Role
The search for an internal candidate with 5-8 years of experience suggests the bank values institutional knowledge and proven performance over external credentials. The emphasis on loan recovery and negotiation implies they need someone who can handle difficult conversations and find workable solutions without damaging client relationships. This role likely demands resilience, strong communication skills in local languages, and the ability to navigate sensitive financial situations with discretion.
How to Approach This Application
Since this is an internal-only posting, your application should highlight your track record within the bank, especially any direct experience with client follow-ups, complaint resolution, or loan monitoring. Emphasize specific examples where you successfully recovered payments while maintaining customer goodwill, as this balance is critical. Showing familiarity with Shabelle Bank’s policies and the Somali regional market will strengthen your candidacy.
Who This Role Suits
This role is best suited for an experienced internal staff member who is comfortable with assertive yet diplomatic client engagement, and competition is moderate since it is limited to current employees.
Vacancy Details
Vacancy No: SB/HCM/0190/26
Job Summary: To manage customer relationships, ensure timely loan repayments, and handle loan recovery processes while maintaining positive client engagement and compliance with company policies.
- Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
- Monitor loan accounts to ensure timely repayments.
- Follow up with customers on overdue payments through calls and visits.
- Negotiate repayment plans with delinquent clients.
- Handle customer inquiries, complaints, and disputes professionally.
- Maintain accurate records of customer interactions and loan recovery activities.
- Collaborate with the credit and finance teams to manage risk and minimize loan defaults.
- Prepare reports on loan performance, arrears, and recovery progress.
- Ensure compliance with company policies and financial regulations
- M.A/B.A Degree in Economics, Management, Accounting or other Business related fields with 2/4 years of banking/ MF experience of which 2 years as Branch banking officer.
- Proven experience in customer service, credit control, or loan recovery is an advantage
How To Apply
Applicants who meet the above requirements are required to submit their application letter and a short CV in PDF format not exceeding 3 pages, via the website www.ethiojobs.net. Please note that hard copies or physical applications will not be accepted.
Shabelle Bank reserves the right to cancel the advertised position at its discretion. Additionally, the Bank does not charge any fees at any stage of the recruitment process.
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