About This Role
This is a hands-on technical field role that blends engineering expertise with direct customer interaction. As a Service Engineer at National Marketers PLC, you will be the face of the company’s after-sales support, ensuring that office automation equipment functions reliably for clients. The position suits engineers who enjoy troubleshooting diverse hardware and software issues while maintaining strong client relationships in a commercial setting.
What the Requirements Say About This Role
The profile being sought is that of a practical problem-solver with a solid foundation in electromechanical systems and IT basics. Rather than just listing certifications, the employer implies a need for someone who can think on their feet, diagnose issues under time pressure, and communicate technical details in plain language to non-technical clients. Experience with printers, copiers, or similar office machines is likely valued over general engineering theory.
How to Approach This Application
Emphasize specific examples of successful repairs or installations you have completed, especially under tight deadlines or in complex environments. Highlight any customer feedback or satisfaction metrics you have improved, as the role prioritizes minimizing downtime and maintaining client trust. Demonstrating familiarity with common office automation brands (e.g., Canon, HP, Ricoh) will strengthen your application.
Who This Role Suits
This role is ideal for mid-career engineers who enjoy varied daily tasks and direct client interaction rather than purely desk-based work. Competition is moderate, with an edge for candidates who can show a blend of technical precision and professional communication skills.
About the Role
The Service Engineer is responsible for installation, maintenance, troubleshooting, and repair of office automation equipment and related systems.
The role focuses on delivering high-quality technical support, minimizing equipment downtime, and ensuring customer satisfaction.
Key Responsibilities
Technical Service Activities
- Install, maintain, and troubleshoot printers, copiers, and office machines
- Diagnose hardware and software issues efficiently
- Perform preventive and corrective maintenance activities
- Complete service job cards and technical reports accurately
- Ensure timely resolution of customer technical issues
- Support machine testing, calibration, and quality checks
Customer Support
- Provide professional onsite and workshop technical support
- Explain technical issues and solutions clearly to customers
- Ensure proper customer handover after service completion
- Maintain high standards of customer satisfaction
Documentation & Compliance
- Maintain accurate service records and job card documentation
- Ensure proper utilization of tools, spare parts, and equipment
- Follow company service standards and safety procedures
- Support SAP/service management system updates
What We’re Looking For
Minimum Qualifications
- Degree in Electronics, Electrical Engineering, IT, Computer Engineering, or related field
- 2–5 years of experience in technical support or equipment maintenance
- Experience in printer, copier, or office machine servicing is highly preferred
Skills & Competencies
- Technical Troubleshooting Skills
- Preventive & Corrective Maintenance
- Customer Service Orientation
- Problem Solving Skills
How To Apply
Interested applicants are encouraged to apply through the application form below:
Only shortlisted candidates will be contacted.
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Service Engineer
National Marketers PLC
