About This Role
This role is the first voice a guest or caller hears when contacting a five-star hotel. It is not simply about routing calls; it is about embodying the hotel’s brand of luxury and hospitality through tone, efficiency, and composure under pressure. This position suits a professional who thrives in a fast-paced, service-oriented environment and understands that every interaction is a reflection of the hotel’s reputation.
What the Requirements Say About This Role
The focus on clear speech and a courteous tone signals that the employer prioritizes emotional intelligence and professionalism over technical experience. The requirement to "obtain accurate, complete information" implies the role demands strong multitasking and quick thinking, often while handling high call volumes. The ideal candidate is someone who can remain calm and helpful, even when callers are stressed or impatient.
How to Approach This Application
In your cover letter or interview, emphasize your ability to maintain a warm, professional demeanor regardless of the situation. Give a concrete example of a time you handled a difficult customer or a high-pressure communication task. Since this is a junior role at a prestigious hotel, showing that you understand the importance of brand representation will set you apart from other applicants.
Who This Role Suits
This role is best suited for a polished communicator with a natural service instinct, who is comfortable in a structured, high-expectation environment. Given the hotel's five-star status and Addis Ababa's competitive hospitality market, expect moderate competition, but your ability to demonstrate genuine warmth and composure will be the deciding factor.
About Us
Inter Luxury Hotel is a 5-star awarded luxurious Hotel. It is one of the few finest Five-Star Hotels in the capital city Addis Ababa-Ethiopia. It is Located in a strategic position at the heart of Kazanchis area, which is a great accessible place with open main road to and from different parts of the city. And 10 Min. away from Bole International Airport.
The hotel has 194 luxuriously furnished stylish guest room completed with convenient amenities that displaying elegance. Of which 153 are rooms of various types in the Hotel Side & 42 magnificent luxurious furnished apartments.
JOB TITLE: TELEPHONE OPERATOR
Job Requirements
Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information.
Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.
Experience:
Previous hotel-related experience desired.
Knowledge of centralized telephone systems. Skills in the operation of telephone equipment.
Knowledge of personal computers and methods of updating database
Excellent hearing required to clearly hear the guest.
Excellent speech communication skills required to clearly understand the operator.
How To Apply
Interested applicants can submit their applications and credential documents by email at hr@interluxuryhotel.com or via Telegram at No. 0967576067.
For more information, call us at 0115180444.
You must mention the name of the position you are applying for in the subject line of the email.
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TELEPHONE OPERATOR
Inter Luxury Hotel
